HelioHost Posted May 17 Posted May 17 Username: mineturtle2, Server: Johnny, Main domain: mineturtle2.helioho.styo hh, can i have a trial if i have my backups and possibly just downgrade me after that (lul) thx (not so profeccionel mail), mineturtle2 On Sat, 9 May 2026 at 23:28 HelioHost wrote: > [image: HelioHost | Community powered free hosting for everyone.] > [image: Namecheap Domains] > [image: Billing]Hey Ghastboynguyen1534, > > Johnny is going to be rebuilt over the next week or two. You're receiving > this email because you have an active free account on Johnny, and your > website is currently offline. > > Yesterday, we noticed Johnny was having issues, and powered him off to > investigate. It turns out that a lot of files were missing, the master boot > record was gone, and the partition table was destroyed. We managed to do > some data recovery and then made backups of everything that was intact. You > can download your backup from heliohost.org/backup if you want. Some of > the backups will be missing the databases if they were not recoverable. If > you're not seeing your data from the backup system, please let us know so > we can see if there is anything else we can find for you. > > If you'd like to get your website back online as quickly as possible, we > are willing to offer you a free Morty trial. If you're not familiar, Morty > is our fastest server that normally costs $1 per month. Since your website > is offline, we can put you on Morty for free until the Johnny server is > back online. Once Johnny is ready, you can move back to Johnny for free, or > if you'd prefer to stay on Morty, you can make a payment at that time. > > This is actually interesting timing, because Johnny was scheduled to be > upgraded in the next month or two anyway, so we've just accelerated those > plans due to the crash. If you're ok with your website being offline for a > couple of weeks, no action is required of you, and you'll be able to stay > on Johnny after the server is rebuilt. > > Since we're all unpaid volunteers and our free time varies depending on > how busy our real jobs are, etc., we don't have an ETA on when Johnny will > be finished, but we will be getting it done as quickly as we can. We are > estimating it may take a week or two, but it could be longer depending on > how many issues we run into along the way. > > Please reply to this email or click the Contact Support button below to > let us know if you'd like to move to Morty for free. We'll do everything we > can to get your website back online as soon as possible if you want to. Let > us know if you have any questions. > Contact Support > > [image: Twitter] [image: Facebook] > [image: Phone Number] > <+1-802-884-3546> [image: Support Forum] [image: > Email] > ? 2005-2026 Helio Networks. All rights reserved. | Unsubscribe > >
Krydos Posted May 17 Posted May 17 An invite has been sent to create a Morty account. Please click the link and follow the instructions to create a new account. Data that was successfully recovered from your Johnny account can be downloaded from https://heliohost.org/backup/ Note that backups may not be available yet for all accounts, and not all data may have been recoverable (especially databases). If there is something specific you need that you don't have a backup of, let us know exact details of what you're looking for and we can take a second look to see if it can be recovered. If you need domains added, please let us know your new username and the domains you need once you finish creating the Morty account so we can get them set back up for you. Our apologies for the downtime. We should have rebuilt Johnny sooner before this happened.
HelioHost Posted May 17 Author Posted May 17 question tho after i select username it takes me to plans choices do i pick any of them On Sun, 17 May 2026 at 09:33 HelioHost Support wrote: > An invite has been sent to create a Morty account. Please click the link > and follow the instructions to create a new account. Data that was > successfully recovered from your Johnny account can be downloaded from > https://heliohost.org/backup/ Note that backups may not be available yet > for all accounts, and not all data may have been recoverable (especially > databases). If there is something specific you need that you don't have a > backup of, let us know exact details of what you're looking for and we can > take a second look to see if it can be recovered. If you need domains > added, please let us know your new username and the domains you need once > you finish creating the Morty account so we can get them set back up for > you. Our apologies for the downtime. We should have rebuilt Johnny sooner > before this happened. > > You may view the status of your ticket by visiting: > > https://helionet.org/index/index.php?showtopic=67894 > > Thank you, > HelioHost support > https://heliohost.org/ > https://helionet.org/ > >
HelioHost Posted May 17 Author Posted May 17 it took me to ?HelioHost Plans? after I choose the username On Sun, 17 May 2026 at 09:49 HelioHost Support wrote: > After you choose a username, the next page asks for a password. > > You may view the status of your ticket by visiting: > > https://helionet.org/index/index.php?showtopic=67894 > > Thank you, > HelioHost support > https://heliohost.org/ > https://helionet.org/ > >
HelioHost Posted May 17 Author Posted May 17 nevermind, no it's safari tweaking LOL On Sun, May 17, 2026 at 9:55?AM HelioHost Support wrote: > Do you have any antivirus software running? > > You may view the status of your ticket by visiting: > > https://helionet.org/index/index.php?showtopic=67894 > > Thank you, > HelioHost support > https://heliohost.org/ > https://helionet.org/ > >
HelioHost Posted May 17 Author Posted May 17 wait no not again i put my password in and its still at the plans site (on my pc right now) On Sun, May 17, 2026 at 9:56?AM Mineturtlee Adofaier:] < ghastboynguyen1534@gmail.com> wrote: > nevermind, no it's safari tweaking LOL > > On Sun, May 17, 2026 at 9:55?AM HelioHost Support > wrote: > >> Do you have any antivirus software running? >> >> You may view the status of your ticket by visiting: >> >> https://helionet.org/index/index.php?showtopic=67894 >> >> Thank you, >> HelioHost support >> https://heliohost.org/ >> https://helionet.org/ >> >>
HelioHost Posted May 17 Author Posted May 17 nah i turned off firewall and antiviruses ages ago lul and uh im using firefox (does that help) On Sun, May 17, 2026 at 10:02?AM HelioHost Support wrote: > Does your router have any antivirus functions enabled? > > You may view the status of your ticket by visiting: > > https://helionet.org/index/index.php?showtopic=67894 > > Thank you, > HelioHost support > https://heliohost.org/ > https://helionet.org/ > >
Krydos Posted May 17 Posted May 17 If you're getting kicked back to the plans page that means that something is blocking you from submitting data to our website. Usually that happens because of some antivirus or router function.
HelioHost Posted May 17 Author Posted May 17 i'll try looking at using an incognito window or a simple vs code browser if that helps ehehehe On Sun, May 17, 2026 at 10:10?AM HelioHost Support wrote: > If you're getting kicked back to the plans page that means that something > is blocking you from submitting data to our website. Usually that happens > because of some antivirus or router function. > > You may view the status of your ticket by visiting: > > https://helionet.org/index/index.php?showtopic=67894 > > Thank you, > HelioHost support > https://heliohost.org/ > https://helionet.org/ > >
HelioHost Posted May 17 Author Posted May 17 ok yes im in using vs code browser ? anyways thx for your help On Sun, May 17, 2026 at 10:11?AM Mineturtlee Adofaier:] < ghastboynguyen1534@gmail.com> wrote: > i'll try looking at using an incognito window or a simple vs code browser > if that helps ehehehe > > On Sun, May 17, 2026 at 10:10?AM HelioHost Support > wrote: > >> If you're getting kicked back to the plans page that means that something >> is blocking you from submitting data to our website. Usually that happens >> because of some antivirus or router function. >> >> You may view the status of your ticket by visiting: >> >> https://helionet.org/index/index.php?showtopic=67894 >> >> Thank you, >> HelioHost support >> https://heliohost.org/ >> https://helionet.org/ >> >>
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