[Solved] Request Subdomain

[jokorivai]

Hi.  Thank you for this great service.

• Username : jokorivai
• Host type: Tommy, 2GB
• Current Heliohost subdomain: buyut.heliohost.us

As I have my own TLD (andantekno.id), I would like to create two subdomin here on Heliohost (Tommy, 2GB)

1. simrsmp.buyut.heliohost.us
2. momcare.buyut.heliohost.us

* I currently have no idea what additional subdomain means: subdomain.buyut.heliohost.us or another subdomain.heliohost.us?

And also add CNAME records on My Domain registrar pointing to them, as follows:

• [simrsmp.andantekno.id] pointing to [simrsmp.buyut.heliohost.us] 
• [momcare.andantekno.id] pointing to [momcare.buyut.heliohost.us] 

Is that possible? If so, please help me with the subdomain creation. I really appreciate any help.

Thank you.

Edited yesterday at 01:39 PM by jokorivai

[MoneyBroz]

Subdomains added. It can take up to 2 hours for them to start working.

3 hours ago, jokorivai said:

And also add CNAME records on My Domain registrar pointing to them, as follows:

We do not have access to your domain registrar, you'll need to do this yourself.

[jokorivai]

Thank you 🙏 

[jokorivai]

21 hours ago, MoneyBroz said:

Subdomains added. It can take up to 2 hours for them to start working.

We do not have access to your domain registrar, you'll need to do this yourself.

Hi MoneyBroz, seems like I messed up with CNAME (I am new to this stuff).
It's likely I have to add an A record pointing to Heliohost IP.
Can you please remove those two subdomain
  simrsmp.buyut.heliohost.us and 
  momcare.buyut.heliohost.us  

and add buyut.andantekno.id instead?

I really appreciate your help, but if you can't, it's fine.

Thank you.

Edited 50 minutes ago by jokorivai

[MoneyBroz]

32 minutes ago, jokorivai said:

Hi MoneyBroz, seems like I messed up with CNAME (I am new to this stuff).
It's likely I have to add an A record pointing to Heliohost IP.
Can you please remove those two subdomain
  simrsmp.buyut.heliohost.us and 
  momcare.buyut.heliohost.us  

and add buyut.andantekno.id instead?

I really appreciate your help, but if you can't, it's fine.

Thank you.

Done. It can take up to 2 hours for the new domain to start working.

[KazVee]

No one is born knowing anything about CNAME settings or A records, and I think most people still don't, so you're doing great! 🙂 Sounds like you figured out what to do next, but if you're still stuck, let us know who your registrar is, and if it's one someone else is also using, they may be able to provide more specific help. (For example, I use Namecheap since they have an affiliate agreement with HelioHost so I can help with how to set the DNS up on their site.)

Also, just so you know, there is a risk we accidentally miss another request when asking on a thread already marked [Solved]. In this case MoneyBroz saw the other question and has completed it, but it would have been alright if you had raised this as a new request instead, too. Please let us know if you get stuck on anything else!