[HH#906168] Re: Account Move Starting

[HelioHost]

Username: restore, Server: Morty2, Main domain: restore.helioho.st

Hello
username restore
email gjd@lionhouse.plus.com

You moved my website to Monty yesterday and the python file
"process.py"file does not work.
It worked before and if I download a copy that copy runs on my laptop.
You mention the possibility of missing python modules so I suspect that
is the problem. The required modules are:
The required modules are:
#!/usr/bin/python3.12
import os
import numpy as np
import PIL
from PIL import Image
import io
import sys
import base64

I am sorry to trouble you with this but I hope you can fix it.
Many thanks.
"restore" G J Daniell


On 2026-05-12 11:12, HelioHost wrote:
> [1]
>
> Hey Restore,
>
> We have begun moving your account to the new server.
>
> After your account is moved your IPv4 and IPv6 of your domains will be
> different. If you use our nameservers, ns1.heliohost.org and
> ns2.heliohost.org, these DNS records will be updated automatically. If
> you use external DNS, such as Cloudflare, you'll need to update the
> DNS records yourself. Once the account transfer has finished you will
> receive another email with the A record and AAAA record values to use.
>
> We recommend delaying any changes you intend to make to your account
> or your website until after the move has been completed because the
> changes may be lost. It's also probably best if you avoid logging in
> to your account at all until you receive the next email notifying you
> that the move has been completed as well.
>
> Due to DNS caching, it could take up to 6 hours for your website to be
> fully moved to the new server. This means that if you make changes to
> your website, and your internet connection still has the old A record
> or AAAA record cached, you could continue seeing the old website
> without the new changes for up to 6 hours.
>
> Python modules aren't currently transferred with your account to the
> new server, so if your Python scripts stop working after being moved
> you may need to request the modules again.
>
> Please let us know if you run into any issues, or have any questions
> regarding the account move. You can reply to this email, contact us on
> our forum at helionet.org or chat with us at heliohost.org/chat
>
> Contact Support [2]
>
> [3]
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>
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>
>
> Links:
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[Krydos]

Yep, this is why we emailed you on April 27th to let you know that you would need to request modules again. I think the real issue is you're still trying to use Python 3.12, but it has been removed and replaced with Python 3.14. Be sure to update your Python scripts to use the new version. I double checked your modules and they are all installed on Morty2 already. You can check the installed modules with this link https://morty2-info.heliohost.org/pyinfo/info3.14.py