[HH#164665] Re: Johnny Rebuild

[HelioHost]

Username: seand, Server: Johnny, Main domain: seand.helioho.st

HelioHost team,

Thank you for this status email. I was noticing issues while attempting to login over the past several days without luck. I appreciate the offer of migrating to Morty while Johnny is offline but I figure I can wait it out for the duration of the rebuild. When Johnny eventually comes back online, will accounts that are presently on Johnny be reverted back to a "clean slate" (default/new user) state? I was tinkering with Plesk settings and had a few files on the SFTP server but if given the option, I would almost prefer to have my account re-created in a state with all the defaults reset even if it means losing all the files I uploaded on the SFTP server as I have my own personal backups.

Thanks for your time and commitment to bringing back Johnny.

-Sean

________________________________________
From: HelioHost
Sent: Saturday, May 9, 2026 11:38 AM
To: sean@msn.com
Subject: Johnny Rebuild

[HelioHost | Community powered free hosting for everyone.]
[Namecheap Domains]
[Billing]Hey Sean,

Johnny is going to be rebuilt over the next week or two. You're receiving this email because you have an active free account on Johnny, and your website is currently offline.

Yesterday, we noticed Johnny was having issues, and powered him off to investigate. It turns out that a lot of files were missing, the master boot record was gone, and the partition table was destroyed. We managed to do some data recovery and then made backups of everything that was intact. You can download your backup from heliohost.org/backup if you want. Some of the backups will be missing the databases if they were not recoverable. If you're not seeing your data from the backup system, please let us know so we can see if there is anything else we can find for you.

If you'd like to get your website back online as quickly as possible, we are willing to offer you a free Morty trial. If you're not familiar, Morty is our fastest server that normally costs $1 per month. Since your website is offline, we can put you on Morty for free until the Johnny server is back online. Once Johnny is ready, you can move back to Johnny for free, or if you'd prefer to stay on Morty, you can make a payment at that time.

This is actually interesting timing, because Johnny was scheduled to be upgraded in the next month or two anyway, so we've just accelerated those plans due to the crash. If you're ok with your website being offline for a couple of weeks, no action is required of you, and you'll be able to stay on Johnny after the server is rebuilt.

Since we're all unpaid volunteers and our free time varies depending on how busy our real jobs are, etc., we don't have an ETA on when Johnny will be finished, but we will be getting it done as quickly as we can. We are estimating it may take a week or two, but it could be longer depending on how many issues we run into along the way.

Please reply to this email or click the Contact Support button below to let us know if you'd like to move to Morty for free. We'll do everything we can to get your website back online as soon as possible if you want to. Let us know if you have any questions.
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[Krydos]

Yes, when the new Johnny is finished being built the accounts will start again with no files in the default state. It's great that you keep your own backups. We always recommend people take their own backups, but it seems like most people don't take our advice. If you're missing any files you can check https://heliohost.org/backup but not everything we've recovered has been listed in there yet. If there are certain files you're looking for let us know and we can take a closer look for them. Please note the databases from Johnny were pretty much all gone, so there is not much we can do there.