HelioHost Posted May 9 Posted May 9 Username: dangerous331x, Server: Johnny, Main domain: dangerous331x.helioho.stdont remove free plans On Sat, 9 May 2026 at 12:25, HelioHost wrote: > [image: HelioHost | Community powered free hosting for everyone.] > [image: Namecheap Domains] > [image: Billing]Hey Dangerouskilouerz135751, > > Johnny is going to be rebuilt over the next week or two. You're receiving > this email because you have an active free account on Johnny, and your > website is currently offline. > > Yesterday, we noticed Johnny was having issues, and powered him off to > investigate. It turns out that a lot of files were missing, the master boot > record was gone, and the partition table was destroyed. We managed to do > some data recovery and then made backups of everything that was intact. You > can download your backup from heliohost.org/backup if you want. Some of > the backups will be missing the databases if they were not recoverable. If > you're not seeing your data from the backup system, please let us know so > we can see if there is anything else we can find for you. > > If you'd like to get your website back online as quickly as possible, we > are willing to offer you a free Morty trial. If you're not familiar, Morty > is our fastest server that normally costs $1 per month. Since your website > is offline, we can put you on Morty for free until the Johnny server is > back online. Once Johnny is ready, you can move back to Johnny for free, or > if you'd prefer to stay on Morty, you can make a payment at that time. > > This is actually interesting timing, because Johnny was scheduled to be > upgraded in the next month or two anyway, so we've just accelerated those > plans due to the crash. If you're ok with your website being offline for a > couple of weeks, no action is required of you, and you'll be able to stay > on Johnny after the server is rebuilt. > > Since we're all unpaid volunteers and our free time varies depending on > how busy our real jobs are, etc., we don't have an ETA on when Johnny will > be finished, but we will be getting it done as quickly as we can. We are > estimating it may take a week or two, but it could be longer depending on > how many issues we run into along the way. > > Please reply to this email or click the Contact Support button below to > let us know if you'd like to move to Morty for free. We'll do everything we > can to get your website back online as soon as possible if you want to. Let > us know if you have any questions. > Contact Support > > [image: Twitter] [image: Facebook] > [image: Phone Number] > <+1-802-884-3546> [image: Support Forum] [image: > Email] > ? 2005-2026 Helio Networks. All rights reserved. | Unsubscribe > >
Krydos Posted May 9 Posted May 9 No, the free plan will definitely come back. Don't worry. Would you like to move to Morty for free temporarily until the new Johnny is ready?
HelioHost Posted May 9 Author Posted May 9 yes how to do that? On Sat, 9 May 2026 at 13:21, HelioHost Support wrote: > No, the free plan will definitely come back. Don't worry. Would you like > to move to Morty for free temporarily until the new Johnny is ready? > > You may view the status of your ticket by visiting: > > https://helionet.org/index/index.php?showtopic=67749 > > Thank you, > HelioHost support > https://heliohost.org/ > https://helionet.org/ > >
Krydos Posted May 9 Posted May 9 I have sent you an invite to create a new account on Morty. During signup you'll be able to pick one domain as your main domain, but after the account is created we can add additional domains to the account. You can download a backup of your Johnny data from https://heliohost.org/backup but not all of the recovered data is in there yet. If you're missing anything let us know and we can try to find more for you. Let us know if you have any issues getting your websites back online. Our apologies for the downtime. We should have rebuilt Johnny sooner before this happened.
HelioHost Posted May 9 Author Posted May 9 I need all things I side Morty plan like my previous plan until it return I need everything please provide that . And i need to ask until Johny restored my previous data in that plan is not deleted? On Sat, May 9, 2026, 2:52 PM HelioHost Support wrote: > I have sent you an invite to create a new account on Morty. During signup > you'll be able to pick one domain as your main domain, but after the > account is created we can add additional domains to the account. You can > download a backup of your Johnny data from https://heliohost.org/backup > but not all of the recovered data is in there yet. If you're missing > anything let us know and we can try to find more for you. Let us know if > you have any issues getting your websites back online. Our apologies for > the downtime. We should have rebuilt Johnny sooner before this happened. > > You may view the status of your ticket by visiting: > > https://helionet.org/index/index.php?showtopic=67749 > > Thank you, > HelioHost support > https://heliohost.org/ > https://helionet.org/ > >
HelioHost Posted May 9 Author Posted May 9 Hello please also restore the previous plan. On Saturday, 9 May 2026, Danooiueru Kilouerx < dangerouskilouerz135751@gmail.com> wrote: > I need all things I side Morty plan like my previous plan until it return > I need everything please provide that . And i need to ask until Johny > restored my previous data in that plan is not deleted? > > On Sat, May 9, 2026, 2:52 PM HelioHost Support > wrote: > >> I have sent you an invite to create a new account on Morty. During signup >> you'll be able to pick one domain as your main domain, but after the >> account is created we can add additional domains to the account. You can >> download a backup of your Johnny data from https://heliohost.org/backup >> but not all of the recovered data is in there yet. If you're missing >> anything let us know and we can try to find more for you. Let us know if >> you have any issues getting your websites back online. Our apologies for >> the downtime. We should have rebuilt Johnny sooner before this happened. >> >> You may view the status of your ticket by visiting: >> >> https://helionet.org/index/index.php?showtopic=67749 >> >> Thank you, >> HelioHost support >> https://heliohost.org/ >> https://helionet.org/ >> >>
Krydos Posted May 9 Posted May 9 It looks like you've already created your Morty account, so you just need to restore your backups and you should be good to go. If you have your own backups like we recommend people make, upload those. Otherwise there may be some data in https://heliohost.org/backup that you can download. If there's anything missing let us know what to look for, but keep in mind that not all the data from Johnny was recoverable. The databases especially we very damaged.
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