[HH#798522] Re: Johnny Rebuild

[HelioHost]

Username: gaffoon, Server: Johnny, Main domain: gaffoon.helioho.st

Thanks for the note. I'd already seen the post at:
https://helionet.org/index/topic/67733-when-it-rains-it-pours/#comment-301223
I can wait for the rebuild, and I have backups of all my files if I need to reload from scratch.
Jerry

HelioHost wrote:
> Johnny Rebuild
>
> Hey Jerry,
>
> Johnny is going to be rebuilt over the next week or two. You're
> receiving this email because you have an active free account on
> Johnny, and your website is currently offline.
>
> Yesterday, we noticed Johnny was having issues, and powered him
> off to investigate. It turns out that a lot of files were
> missing, the master boot record was gone, and the partition table
> was destroyed. We managed to do some data recovery and then made
> backups of everything that was intact. You can download your
> backup from heliohost.org/backup if you want. Some of the backups
> will be missing the databases if they were not recoverable. If
> you're not seeing your data from the backup system, please let us
> know so we can see if there is anything else we can find for you.
>
> If you'd like to get your website back online as quickly as
> possible, we are willing to offer you a free Morty trial. If
> you're not familiar, Morty is our fastest server that normally
> costs $1 per month. Since your website is offline, we can put you
> on Morty for free until the Johnny server is back online. Once
> Johnny is ready, you can move back to Johnny for free, or if
> you'd prefer to stay on Morty, you can make a payment at that
> time.
>
> This is actually interesting timing, because Johnny was scheduled
> to be upgraded in the next month or two anyway, so we've just
> accelerated those plans due to the crash. If you're ok with your
> website being offline for a couple of weeks, no action is
> required of you, and you'll be able to stay on Johnny after the
> server is rebuilt.
>
> Since we're all unpaid volunteers and our free time varies
> depending on how busy our real jobs are, etc., we don't have an
> ETA on when Johnny will be finished, but we will be getting it
> done as quickly as we can. We are estimating it may take a week
> or two, but it could be longer depending on how many issues we
> run into along the way.
>
> Please reply to this email or click the Contact Support button
> below to let us know if you'd like to move to Morty for free.
> We'll do everything we can to get your website back online as
> soon as possible if you want to. Let us know if you have any
> questions.
>
>
> https://helionet.org/index/forum/45-customer-service/?do=add
>
> Regards,
> HelioHost Staff
>
> https://heliohost.org/
> https://helionet.org/
>

[Krydos]

Sounds good. Our apologies for the downtime. We should have rebuilt Johnny sooner before this happened.