HelioHost Posted May 5 Posted May 5 Username: nikkilynnart, Server: Tommy, Main domain: nikkilynn.artHello, I tried clicking on the link in this email to renew my account and I the page that opens is this:Sent from my iPhoneOn May 1, 2026, at 1:52?PM, HelioHost <support@heliohost.org> wrote:? Website Inactive Hey Nikkilynnart,Your hosting plan at HelioHost has been discontinued for inactivity. In order to keep your website active you must log into your control panel at least once every 30 days. The last time you logged in was 2026-04-01. All visitors to your domain(s) will now see an inactive page instead of your original content.If you wish to continue using your hosting plan you can reactivate it by clicking the renew link below. Next, provide your email or username in the box and click renew to regain access to your website. While your control panel is inactive you will not be able to log in or reset your password.Once you have successfully reactivated your hosting plan you can prevent it from being flagged as inactive again by remembering to log in at least once every 30 days at https://heliohost.org/login/ Renew Account ? 2005-2026 Helio Networks. All rights reserved. | Unsubscribe
Krydos Posted May 5 Posted May 5 Sorry for the delay on responding to this email. Our main website, forum, email system, and nameservers were down for a few days for repairs. You can read more about it at https://helionet.org/index/topic/67623-when-servers-explode/ Yeah, you are not able to renew accounts when our main website if offline. I have renewed your account for you. It should start working again in 2 hours or so.
HelioHost Posted May 5 Author Posted May 5 Thank you so much for your help! Sent from my iPhone > On May 5, 2026, at 2:29?PM, HelioHost Support wrote: > > ? Sorry for the delay on responding to this email. Our main website, forum, email system, and nameservers were down for a few days for repairs. You can read more about it at https://helionet.org/index/topic/67623-when-servers-explode/ Yeah, you are not able to renew accounts when our main website if offline. I have renewed your account for you. It should start working again in 2 hours or so. > > You may view the status of your ticket by visiting: > > https://helionet.org/index/index.php?showtopic=67660 > > Thank you, > HelioHost support > https://heliohost.org/ > https://helionet.org/ >
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