HelioHost Posted May 5 Posted May 5 Username: ittech689, Server: Morty, Main domain: aat.free.helioho.stGood day, why i cant access my account yesterday and now, is there any problem, when it will be accessible, thanks *Respectfully Yours,* *Alfie A. Tantay* On Tue, Apr 28, 2026, 1:53?AM HelioHost wrote: > [image: HelioHost | Community powered free hosting for everyone.] > [image: Namecheap Domains] > [image: Billing]Hey Alftantay, > > Morty is getting upgraded! Our fastest and most up-to-date server is > getting even faster and even more up-to-date. > > You're receiving this email because you have an active account on > HelioHost's Morty plan. We will be starting a major upgrade soon, and > wanted to let you know what to expect. > > What is changing: > > ? PHP: All of the versions of PHP currently available on Morty will still > be available after the upgrade. > ? Node.js: We are adding versions 25 and 24. All other versions of Node.js > currently available on Morty will remain available after the upgrade. > ? Python: We are adding version 3.14. Version 3.9 will remain the same. > Version 3.12 will be removed. > ? Django: We are adding version 6.0.4 running on Python 3.14. We are > removing version 6.0.3 running on Python 3.12. > ? Flask: We are adding version 3.1.3 running on Python 3.14. We are > removing version 3.0.3 running on Python 3.12. > > Unfortunately, we don't have a way of tracking which accounts are using > which Python modules right now. So if you're using any modules, please take > a look at https://morty2-info.heliohost.org/pyinfo/info3.14.py as soon as > possible, and request any modules that you'll need that aren't already > available. In the future, we plan to add a system for tracking which > modules each account needs, allowing us to pre-install them before an > account is moved. For now, you will need to re-request them. You can reply > to this email or click the contact support button below to let us know if > any modules you need are missing. > > Another thing to keep in mind during an upgrade like this is that your IP > address will be changing. If you use our nameservers, ns1.heliohost.org > and ns2.heliohost.org, your DNS records will be updated to the new values > for you. If you use external DNS, such as Cloudflare, you'll need to > manually update your DNS records yourself. You will receive an email with > the correct values when it's time to change them. If you don't want > downtime due to incorrect DNS records, you could temporarily use our DNS > until you're moved, and then go back to the external DNS afterwards. > > You will receive an email when your account begins its migration to the > new hardware, and a second email when the move has completed. We are taking > volunteers to be the first ones to experience the upgraded speed and > features, so if you're ready to move, let us know. If you need a little > more time to make sure your website is ready for the upgrade, let us know, > and we can move you to the end of the list too. If we don't hear from your > we will assume you're ready to move now. > > Let us know if you have any questions. > Contact Support > > [image: Twitter] [image: Facebook] > [image: Phone Number] > <+1-802-884-3546> [image: Support Forum] [image: > Email] > ? 2005-2026 Helio Networks. All rights reserved. | Unsubscribe > >
Krydos Posted May 5 Posted May 5 Sorry for the delay on responding to this email. Our main website, forum, email system, and nameservers were down for a few days for repairs. You can read more about it at https://helionet.org/index/topic/67623-when-servers-explode/ I checked both of your domains on your account and they appear to be working now. Let us know if you still need help with anything.
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