Paid the $19 fee on Apr 30th to upgrade my account to Morty but haven't heard back from Krydos

[admagnya]

Hi,

I recently paid the $19 fee to upgrade my account to Morty. The payment was made last Thursday (April 30th), but I haven't heard back from Krydos and my account is still in the Johnny server. I had been in touch with Krydos about this request through ticket #546672, and prior to the forums downtime during the weekend, that post had been updated with all my email communications with Krydos, including the message where I notified him about the payment (and included a screenshot of the payment confirmation on Stripe). However, after the forums were back online, the topic is now showing as closed again and all the latest communications from April are gone. I sent Krydos another email on Saturday asking him about the status, but haven't heard back from him. So I'm posting this message here. I'd like to know when I can expect my account to be moved to Morty so I can start uploading my files. Please let me know if you need the screenshot I had shared with Krydos showing the payment was made, or if you need any additional information to proceed.

Thank you.

Edited 1 hour ago by admagnya

[wolstech]

Our email support has been down since the 30th. If you haven't seen the news, our management/name servers (which host DNS alongside our account management system, forum, email support system, and our website) failed on April 30th. Long story short, one of the two suddenly skyrocketed in load and became inoperable, so we shut it down only for the other one to do the same hours later. With no prior history of this issue, it was kind of unexpected...

The management infrastructure ran an old version of cPanel DNS-only under a well-past-EOL operating system. Those servers were that "we'll get to it later" project we all tend to have, and have been sitting ducks for quite a while now. Something finally shot the ducks.

While we are working on recovery, we are still currently unable to process account moves, domains deletions, or email support requests. Your request has not been forgotten and will be processed when services are restored.