[Solved] Creating two domains

[robev]

Could you please create two domains for me? My username is robev.

One is thetaryag (thetaryag.robbiewolfe.heliohost.us ?)

The other is parshaponders (parshaponders.robbiewolfe.heliohost.us)

Thanks

[KazVee]

I've added those domains to your account for you. Please note that it may take up to 2 hours for the changes to take effect.

If after a full 2 hours they don't work on your side, please make sure you clear your web browser cache: https://wiki.helionet.org/Clear_Your_Cache 

[robev]

I forgot to mention that the TLDs are thetaryag.com and parshaponders.com

Is it too late?

[KazVee]

Your initial post requested thetaryag.robbiewolfe.heliohost.us and parshaponders.robbiewolfe.heliohost.us, so thetaryag and parshaponders were created as subdomains under your robbiewolfe.heliohost.us domain. If that's not what you wanted, I have now removed them from your account. 

Since there is a risk of data loss when domains are removed, I made a full account backup for you before I made the changes, in case you need any files from the old subdomains. You can download the backup here: https://heliohost.org/backup and if you're not sure how to extract the backup files, please follow our how-to guide here: https://wiki.helionet.org/Account_Backups

As well, I've added domains thetaryag.com and parshaponders.com instead. If they aren't working on your side by now, please make sure you clear your web browser cache: https://wiki.helionet.org/Clear_Your_Cache

If you want to add more domains in the future, please make sure you provide all the details ahead of time:

• The full addon domain name you want, including the top-level domain (TLD):
  • If you're using HelioHost's domains, specify either helioho.st or heliohost.us
  • If you've purchased a custom domain, specify the TLD (such as .com, .net, etc.)

You can check out our Wiki page here for more details: https://wiki.helionet.org/Addon_Domains#How_can_I_create_an_Addon_Domain? 

[robev]

Thank you so much. I'm not used to this whole customer service thing. I remember the old days when I would do it myself (and often get mixed up between addon domains and subdomains)