Request for Review and Restoration of Suspended Account

[jeffersonmidei]

Dear HelioNet Support Team,

I hope this message finds you well.

I am writing to respectfully request a review of the suspension of my account, as I believe there may have been a misunderstanding or an error in this decision.

To the best of our knowledge, we have been fully compliant with all the requirements, terms, and rules of the service. For this reason, the suspension came as a surprise to us, and we kindly ask that the matter be reviewed with care.

If any issue has been identified on our account, we would sincerely appreciate the opportunity to better understand it and promptly address anything that may require clarification. We are committed to following all HelioNet policies and maintaining full compliance with the platform’s standards.

Therefore, I respectfully ask that my account be reconsidered and, if possible, restored.

For reference, the email associated with the account is: eu@jeffersonmidei.com.br

Thank you very much for your time, attention, and consideration. I look forward to your response.

Yours faithfully,
Jefferson Midei

[MoneyBroz]

Your account was suspended for sending 1117 emails. Can you explain how this happened?

[jeffersonmidei]

Dear HelioNet Support Team,

We were sincerely surprised to receive this information, as we essentially use the email accounts hosted with HelioNet only for receiving emails. You may even verify this by reviewing the account history from previous months.

The most likely explanation is that someone may have gained access to one of our passwords and used the SMTP service to send these emails without our knowledge.

If you could kindly inform us which sender address was used, I would be able to confirm whether it is one of our regular addresses or perhaps an old and forgotten account that is no longer in active use.

In any case, we sincerely apologize for any inconvenience this situation may have caused. We are fully willing to immediately change the passwords for all of our accounts if you allow us to continue using your services.

Thank you very much for your attention and understanding. We remain at your disposal for any further clarification you may require.

Yours faithfully,
Jefferson Midei

[jeffersonmidei]

Dear HelioNet Support Team and @MoneyBroz,

Thank you for your attention and for the clarification you have provided so far.

We would like to kindly ask whether there is any possibility for our account to be reactivated. We were genuinely unaware of what was happening and were quite surprised by the situation.

Had we known of any irregular activity, we would have taken immediate action to prevent it. For this reason, we respectfully ask whether there is any path available for reinstatement of the account.

If reactivation is possible, even if it requires the payment of a fee, a reinstatement charge, or any additional administrative step, please let us know. We are fully willing to comply strictly and promptly with any obligation or security requirement you may establish.

We truly value your service and would be grateful for the opportunity to restore the account and continue using it in full accordance with your policies.

Thank you once again for your time, understanding, and consideration.

Yours faithfully,
Jefferson Midei

[KazVee]

Please be aware that replying to your own case will delay response time, as our system moves you to the back of the line each time a reply is added.

Also, when the contents of a post contains the typical characteristics of AI-generated content (very wordy and verbose, predictable paragraph structure), this can be less interesting for our human volunteers to read and respond to.

All staff are real humans.

We like to read and reply to posts made by real humans, even if they contain spelling mistakes or errors if English is not a person's first language. 

All those human staff members are unpaid volunteers who assist here in their free time.

They have responsibilities outside of HelioHost such as a full time job.

They are not always online to read forum posts. 

In the meantime, please ensure you review our support response timelines (SLAs and ETAs), at: https://wiki.helionet.org/ETA

For guidance on how Community-Powered Technical Support works, visit: https://wiki.helionet.org/FAQ#How_does_community-powered_support_work? 

Help is generally provided within 24 hours, and we encourage users to bump their requests if it's been more than 24 hours with no response, in case we missed it somehow.

Our best efforts to respond within 24 hours can be impacted by several factors, including but not limited to:

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Please be patient until you receive a response, as we work cases in the order received with the oldest requests first.