[Solved] Help with SSL issue

[chrisohps]

To whom it may concern;

Since the recent changes I ordered for my account, I have been experiencing an SSL issue whenever I access the https://news.burken.com on my account.

I fist get the "Your connection to this site is not secure" warning in Chrome then it resolves to the Morty cPanel login page,  Can't figure out what's causing this issue.

Any help with this would be appreciated.

 

Chris

[wolstech]

This is a DNS issue. You have the news.burken.com subdomain pointed to Morty's IP address, but the account is on Tommy. You'll need to correct the A and AAAA records at your DNS provider.

[chrisohps]

thanks so much for sharing with me where the issue was,  Gonna handle it immediately.

 

Sincerely

[chrisohps]

Fixed the DNS issue but landed on another problem I didn't anticipate:  When moving to another server, I know domain names are moved.  However, are databases moved also or is it the responsibility of the owner to do proper diligence?

The database attached to news.burken.com along with the username to access it are no longer showing in the database section of news.burken.com.  Would there be by any chance a way to recover that database and username?  I didn't do a backup myself before starting the move to new server.  It was an impulsive action done because I got suspended too often for smashing past my previous storage allotment.

Any advise or information on this would be greatly appreciated.

Thanks.
 

[chrisohps]

Hold off on my last request.  I located a db backup from Mar 11.  Gonna explore it and see if I can get the data rebuilt for the new instance.

If I have any issues, I will follow up.

Thanks

[chrisohps]

I think I was able to get everything back up and running...

Thank you guys for thinking ahead and automatically doing a site and database bk when moving accounts to a new server.

We can close this support request email now.