[HH#444163] Clarification Regarding Recent Login Activity

[HelioHost]

Username: shadowforge, Server: Johnny, Main domain: shadowforgewebstack.helioho.st

Hello HelioHost Support Team,

Thank you for reaching out.

I would like to clarify that I have *only one HelioHost account*, which is
used exclusively by me for hosting my own personal and open-source
projects. I do not maintain accounts for other people, nor do I share
access with anyone else.

The recent login activity may have been flagged due to my *internet
provider using dynamic IP addresses*, which are automatically changed
during the night (usually between 23:00 and 04:00). Because of this, my
account may appear to be accessed from different IPs even though it is
always me.

I have reviewed your Terms of Service and confirm that my usage complies
with them. Please let me know if you need any additional information from
my side.

Thank you for your time and support.

Best regards,
*ShadowForge Webstack*



Em quarta-feira, 28 de janeiro de 2026, HelioHost
escreveu:

> [image: HelioHost | Community powered free hosting for everyone.]
>
> Hey Shadowforge,
>
> We have noticed a new login to your account that may indicate a violation
> our Terms of Service. If you didn't read our Terms during the creation of
> your account you may do so now by going to https://heliohost.org/terms/
>
> Sometimes this can be triggered erroneously by one of the following:
>
> ? Multiple family members creating an account from the same internet
> connection.
> ? Logging in from a school internet connection where another student also
> has an account.
> ? Logging in from a work internet connection where a coworker also has an
> account.
> ? Maintaining an account for someone else.
>
> In the last year, 60% of the accounts we were forced to suspend were
> because people didn't read the first line in our Terms of Service and
> created more than one account without getting permission in advance. This
> applies to both our free Johnny accounts and donor Tommy accounts. If you'd
> like to have more than one account you may do so by moving your accounts to
> our Morty plan which does not have a limit.
>
> Since we're a small non-profit organization funded primarily by donations
> we don't have a huge budget to purchase an unlimited number of servers to
> keep up with the demand for accounts. We turn away hundreds of people every
> day who would love to have an account, but we can't host their website
> because our servers are so full. We don't think it's fair for some people
> to have more than one account, while at the same time, so many other people
> aren't able to have an account at all.
>
> If you did create more than one account, just let us know which one you'd
> like to keep, or explain what the situation is. You can reply to this email
> or click the Contact Support button below to let us know how we can help.
> Please respond to this within the next 24 hours to avoid any downtime for
> your website(s). Thanks.
> Contact Support
>
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>

[Krydos]

Thanks for letting us know the situation. The account shadowforge has been unsuspended.