HelioHost Posted January 29 Posted January 29 Username: saidx, Server: Morty, Main domain: saidx.helioho.stn426315_chatdonc_cabbi this is the database name On Thursday, January 29, 2026, HelioHost Support wrote: > In case you didn't see the message on the chat, which database do you need > a backup of? > > On Wed, Jan 28, 2026 at 1:35?PM HelioHost Support > wrote: > >> Hello said, >> >> We have received a report that your VPS has been attacking targets on the >> internet. This likely means your VPS was hacked. We are going to require >> that you do a free full rebuild which will wipe all installed software and >> files, and restore the VPS back to the default OS. Since this process >> deletes all your files let us know if you need any of your files backed up >> prior to the rebuild. Since your VPS was hacked an admin will need to check >> each file by hand to make sure there aren't any stolen data such as credit >> card numbers or passwords, so we aren't going to manually check 10k files. >> If you need a few small files though we would be happy to check them for >> you. Let us know when you're ready to proceed with the free rebuild. Thanks. >> >> HelioHost Support >> https://heliohost.org >> https://helionet.org >> >
Krydos Posted January 29 Posted January 29 The requested database has been backed up, and a link to download the backup has been emailed to you from no-reply@heliohost.org. Please check the backup and let us know if you have everything you need. Once we receive confirmation that no other backup is required we will begin the free rebuild.
HelioHost Posted January 30 Author Posted January 30 Hi , yes that's all what was needed as backup . thank you On Thursday, January 29, 2026, HelioHost Support wrote: > The requested database has been backed up, and a link to download the > backup has been emailed to you from no-reply@heliohost.org. Please check > the backup and let us know if you have everything you need. Once we receive > confirmation that no other backup is required we will begin the free > rebuild. > > You may view the status of your ticket by visiting: > > https://helionet.org/index/index.php?showtopic=66793 > > Thank you, > HelioHost support > https://heliohost.org/ > https://helionet.org/ > >
Krydos Posted January 30 Posted January 30 Your rebuild has been started, and you'll get an email in a few minutes when it's ready to login. Let us know if you need help with anything else.
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