HelioHost Posted October 19, 2025 Posted October 19, 2025 Username: kevinmsge, Server: Johnny, Main domain: sorwellconsulting.helioho.stHi HelioHost Support, I?m writing to follow up regarding my account suspension. I?ve already replied to your initial message to clarify that I only have one account, and that a family member who shares our internet connection also has their own separate account. We each manage our own websites independently and do not maintain accounts for one another. I haven?t received a response yet, and I?d appreciate your help in reviewing the situation and reinstating my account. If you need any further details to verify compliance with your Terms of Service, I?m happy to provide them. Thanks again for your time and support. Best regards, On Sat, Oct 18, 2025 at 10:37?AM Kevin M wrote: > Hi HelioHost Support, > > Thanks for reaching out. I wanted to clarify that I only have one account > with HelioHost. A family member who shares the same internet connection > also has their own separate account ? we each manage our own websites > independently and do not maintain accounts for one another. > > We understand and respect your Terms of Service, including the > one-account-per-person policy, and we?ve made sure to follow it. If you > need any additional information to verify this, I?m happy to provide it. > > Thanks again for your support and for offering such a great service. > > Best regards, > > Kevinmsge > > On Fri, Oct 17, 2025 at 11:01?AM HelioHost wrote: > >> [image: HelioHost | Community powered free hosting for everyone.] >> >> Hey Kevinmsge, >> >> We have noticed a new login to your account that may indicate a violation >> our Terms of Service. If you didn't read our Terms during the creation of >> your account you may do so now by going to https://heliohost.org/terms/ >> >> Sometimes this can be triggered erroneously by one of the following: >> >> ? Multiple family members creating an account from the same internet >> connection. >> ? Logging in from a school internet connection where another student also >> has an account. >> ? Logging in from a work internet connection where a coworker also has an >> account. >> ? Maintaining an account for someone else. >> >> In the last year, 60% of the accounts we were forced to suspend were >> because people didn't read the first line in our Terms of Service and >> created more than one account without getting permission in advance. This >> applies to both our free Johnny accounts and donor Tommy accounts. If you'd >> like to have more than one account you may do so by moving your accounts to >> our Morty plan which does not have a limit. >> >> Since we're a small non-profit organization funded primarily by donations >> we don't have a huge budget to purchase an unlimited number of servers to >> keep up with the demand for accounts. We turn away hundreds of people every >> day who would love to have an account, but we can't host their website >> because our servers are so full. We don't think it's fair for some people >> to have more than one account, while at the same time, so many other people >> aren't able to have an account at all. >> >> If you did create more than one account, just let us know which one you'd >> like to keep, or explain what the situation is. You can reply to this email >> or click the Contact Support button below to let us know how we can help. >> Please respond to this within the next 24 hours to avoid any downtime for >> your website(s). Thanks. >> Contact Support >> >> [image: Twitter] [image: Facebook] >> [image: Phone Number] >> <+1-802-884-3546> [image: Support Forum] [image: >> Email] >> ? 2005-2025 Helio Networks. All rights reserved. | Unsubscribe >> >> >
Krydos Posted October 19, 2025 Posted October 19, 2025 Your account has been unsuspended. Thanks for getting back to us.
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