[HH#106411] Re: Possible Terms of Service violation detected

[HelioHost]

Username: N/A, Server: N/A, Main Domain: N/A

Dear Heliohost team:
I have seen your email and I would like to clarify that I did not create multiple accounts. Perhaps it was because I needed to access some special websites recently and used proxy software, which caused abnormal login IP? I guess it's like this, I have already cleaned up those proxy software. I guarantee that I have not created multiple accounts. I cherish this account very much. I have deployed my website, which is my business portal. Please keep it running normally. Thank you! If you find any abnormalities in my account, please let me know and I will fully cooperate to resolve the issue! Thanks again!




From: HelioHost
Date: 2025-08-31 00:43
To: cnyasinyang
Subject: Possible Terms of Service violation detected
Hey Cnyasinyang,

We have noticed a new login to your account that may indicate a violation our Terms of Service. If you didn't read our Terms during the creation of your account you may do so now by going to https://heliohost.org/terms/

Sometimes this can be triggered erroneously by one of the following:

? Multiple family members creating an account from the same internet connection.
? Logging in from a school internet connection where another student also has an account.
? Logging in from a work internet connection where a coworker also has an account.
? Maintaining an account for someone else.

In the last year, 60% of the accounts we were forced to suspend were because people didn't read the first line in our Terms of Service and created more than one account without getting permission in advance. This applies to both our free Johnny accounts and donor Tommy accounts. If you'd like to have more than one account you may do so by moving your accounts to our Morty plan which does not have a limit.

Since we're a small non-profit organization funded primarily by donations we don't have a huge budget to purchase an unlimited number of servers to keep up with the demand for accounts. We turn away hundreds of people every day who would love to have an account, but we can't host their website because our servers are so full. We don't think it's fair for some people to have more than one account, while at the same time, so many other people aren't able to have an account at all.

If you did create more than one account, just let us know which one you'd like to keep, or explain what the situation is. You can reply to this email or click the Contact Support button below to let us know how we can help. Please respond to this within the next 24 hours to avoid any downtime for your website(s). Thanks.
Contact Support
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[Krydos]

Thanks for getting back to us so quickly. I have canceled the pending suspension on your account. Which proxy service did you use?

[HelioHost]

I have been playing a foreign game recently and using a game accelerator, which may have caused the issue. By the way, I am using this on my home computer. In the future, my Heliohost account will only be logged in during work hours and not at home to avoid any further problems, nice? Thanks!

[Krydos]

I was curious what the "game accelerators" name is though.