Hubspot CRM Connection

[joyusecommerce]

My username is joyusecommerce. I'm trying to connect Hubspot CRM to my email via IMAP/SMTP.  Hubspot is getting an error that it can't set up the email with a server side error.  I have triple checked the information, performed it twice, the third attempt I tried mail in front of the domain and it didn't work either.  Please help, since I don't see a log for the actual error that is occurring.  The settings that I have are 993 for IMAP and 465 for SMTP.  

[MoneyBroz]

Have you tried using johnny.heliohost.org as the hostname?

[joyusecommerce]

The email that I'm trying to setup with Hubspot is for yieldandco.com.  I have been able to access all the email accounts from webmail just fine.  For some reason the IMAP/SMTP is not syncing up correctly.  Here's the server settings: 

Outgoing mail server (requires authentication)

yieldandco.com 

Incoming mail server

yieldandco.com 

Edited 18 hours ago by joyusecommerce

[wolstech]

Change both the outgoing and incoming mail sever settings to johnny.heliohost.org as above and try again.

Many programs don't like when you use your domain in the mail server fields because the server identifies itself as johnny.heliohost.org when you connect. Also, (while not the case here) some people use Cloudflare, which can't pass mail connections.

[joyusecommerce]

Same error message with trying to connect emails to my Hubspot CRM.  I tried the settings with the exact details shown in Plesk, and then changed the two email lines to show johnny.heliohost.org instead of the domain name for the Incoming and Outgoing mail servers. Please help.

Here's a few questions from Hubspot:

1) Does the server use "ActiveSync"?  If so this could be the culprit.

2) What TLS is being used on the server? TLSv2 is not allowed.

3) Is Courier-IMAP the IMAP Software?

4) Is there any IP address blocking? Where we need to include Hubspot as authorized.  Here's a link to the knowledge base with IP addresses that Hubspot may use: https://knowledge.hubspot.com/connected-email/set-up-imap-settings-for-your-email-domain?hubs_content=knowledge.hubspot.com/connected-email/technical-requirements-for-connecting-your-inbox-to-hubspot-with-imap&hubs_content-cta=add-the-ip-addresses#view-list-of-ips-to-whitelist

Thanks,

Edited 3 hours ago by joyusecommerce

[wolstech]

1. No

2. 1.1/1.2/1.3. For SMTP, you need to connect on port 465 for TLS support. Use 993 for IMAP.

3. No. We use dovecot.

4. Allowed by default but IPs get blocked if they try to log in incorrectly too many times.

[joyusecommerce]

None of those appear to be the problem.  What does the error logs say is happening?

[joyusecommerce]

When I run the SSL Labs test it comes back with a "Warning: Inconsistent Server Configuration" message.   Attached is the report.  This could possibly be the problem.

screencapture-ssllabs-ssltest-analyze-html-2025-08-27-11_20_50.pdf

[joyusecommerce]

The problem appears to be centered around the mail.yieldandco.com not getting the certificate, even when I reissue.  The settings page does show that mail.yieldandco.com should be secure, but it's not being recognized when you attempt to go to that site.