Hubspot CRM Connection

[joyusecommerce]

My username is joyusecommerce. I'm trying to connect Hubspot CRM to my email via IMAP/SMTP.  Hubspot is getting an error that it can't set up the email with a server side error.  I have triple checked the information, performed it twice, the third attempt I tried mail in front of the domain and it didn't work either.  Please help, since I don't see a log for the actual error that is occurring.  The settings that I have are 993 for IMAP and 465 for SMTP.  

[MoneyBroz]

Have you tried using johnny.heliohost.org as the hostname?

[joyusecommerce]

The email that I'm trying to setup with Hubspot is for yieldandco.com.  I have been able to access all the email accounts from webmail just fine.  For some reason the IMAP/SMTP is not syncing up correctly.  Here's the server settings: 

Outgoing mail server (requires authentication)

yieldandco.com 

Incoming mail server

yieldandco.com 

Edited 10 hours ago by joyusecommerce

[wolstech]

Change both the outgoing and incoming mail sever settings to johnny.heliohost.org as above and try again.

Many programs don't like when you use your domain in the mail server fields because the server identifies itself as johnny.heliohost.org when you connect. Also, (while not the case here) some people use Cloudflare, which can't pass mail connections.