[HH#156471] Re: Possible Terms of Service violation detected

[HelioHost]

Username: raonek, Server: Tommy, Main domain: erasitexnis.heliohost.org

???? Sat, 23 Aug 2025 17:34:45 +0000
HelioHost ??????:

> Possible Terms of Service violation detected
>
> Hey Raonek,
>
> First of all, thank you for your recent donation! However, we
> have noticed a new login to your account that may indicate a
> violation our Terms of Service. If you didn't read our Terms
> during the creation of your account you may do so now by going to
> https://heliohost.org/terms/
>
> Sometimes this can be triggered erroneously by one of the
> following:
>
> * Multiple family members creating an account from the same
> internet connection.
> * Logging in from a school internet connection where another
> student also has an account.
> * Logging in from a work internet connection where a coworker
> also has an account.
> * Maintaining an account for someone else.
>
> In the last year, 60% of the accounts we were forced to suspend
> were because people didn't read the first line in our Terms of
> Service and created more than one account without getting
> permission in advance. This applies to both our free Johnny
> accounts and donor Tommy accounts. If you'd like to have more
> than one account you may do so by moving your accounts to our
> Morty plan which does not have a limit.
>
> Since we're a small non-profit organization funded primarily by
> donations we don't have a huge budget to purchase an unlimited
> number of servers to keep up with the demand for accounts. We
> turn away hundreds of people every day who would love to have an
> account, but we can't host their website because our servers are
> so full. We don't think it's fair for some people to have more
> than one account, while at the same time, so many other people
> aren't able to have an account at all.
>
> If you did create more than one account, just let us know which
> one you'd like to keep, or explain what the situation is. You can
> reply to this email or click the Contact Support button below to
> let us know how we can help. Please respond to this within the
> next 24 hours to avoid any downtime for your website(s). Thanks.
>
>
> https://helionet.org/index/forum/45-customer-service/?do=add
>
> Regards,
> HelioHost Staff
>
> https://heliohost.org/
> https://helionet.org/

Hello. I don't have multiple accounts. Only one. Also, none of the
following applies to me:
? Multiple family members creating an account from the same internet
connection.
? Logging in from a school internet connection where
another student also has an account.
? Logging in from a work internet
connection where a coworker also has an account.
? Maintaining an
account for someone else.

The email that you sent me is probably a mistake.

[Krydos]

It was not a mistake. You and another user logged in from the same non-VPN, non-proxy, non-TOR IP address. This usually occurs when someone has more than one account. The other user from the same IP already explained that their cell plan uses Nova Telecommunications which doesn't assign a single IP address to each phone, but probably has a small number of IPv4 that everyone's cell phones connect through. If you use this same cell company it would explain why you both got this email. I went ahead and unsuspended your account for you. Thanks for getting back to us.

[raonek]

I also use Nova Telecommunications. That explains everything.

Thank you.