Queued: chrisohps

[chrisohps]

username: chrisohps

domain in question: news.burken.com / Monty

 

My account was suspended recently because I forgot to make the donation on time.  The domain(s) were reinstated promptly once I made the donation and I appreciate the prompt and practically immediate restore.  (I'll make sure I keep up my donations in the future)

If I remember correctly, there was a database attached to that account before the suspension.  Are databases backed up or saved in any way when accounts are suspended?  If so, where can I get access or have that db restored because once the account was restored, all connections from the app to the db returned invalid credentials and it looked like the db was no longer there.

Just some help to clarify or help in restoring that db because to get the app back up and running, I had to create a brand new db and hence lost any previous settings for the app.

 

Thanks for any clarification or help on the matter.

 

Chris

[wolstech]

There are two databases showing on that account. If it's returning an access denied error, try resetting the database user's password. It's possible the account move caused the password to become invalid.

If the database is missing entirely, a backup from April 14 is available for your account at https://heliohost.org/backup/ You could download that and check to see if an export of the DB exists in there.

[chrisohps]

Thank you for getting back to me on this.  Much appreciated.  Always prompt and helpful replies from you guys....  Cheers...

Will download the backup and investigate if the data is there.

Also thanks for the tip on resetting the db password.  Duh!  Didn't think about that at all.

[chrisohps]

Quick follow up:

When I navigate to Websites and Domains -> news.burken.com -> Backup and Restore, I see a backup there from Aug 1st.  When I try to download, it says "Warning: This backup can be restored by the Plesk administrator only.".

I don't know what is in there so not asking for a blind restore, but could a backup of any db be in there?  If so, anyway I could check those db backups?

 

Thanks

 

[wolstech]

The backup archive isn't meant to be restored directly, bur rather it needs to be unpacked on your PC. Use the link I gave above to download the archive, then unpack it using the instructions here: https://wiki.helionet.org/Account_Backups

There should be .sql files inside if databases are in the backup. You can import the .sql file to an empty database to restore the database.