Queued: chrisohps

[chrisohps]

username: chrisohps

domain in question: news.burken.com / Monty

 

My account was suspended recently because I forgot to make the donation on time.  The domain(s) were reinstated promptly once I made the donation and I appreciate the prompt and practically immediate restore.  (I'll make sure I keep up my donations in the future)

If I remember correctly, there was a database attached to that account before the suspension.  Are databases backed up or saved in any way when accounts are suspended?  If so, where can I get access or have that db restored because once the account was restored, all connections from the app to the db returned invalid credentials and it looked like the db was no longer there.

Just some help to clarify or help in restoring that db because to get the app back up and running, I had to create a brand new db and hence lost any previous settings for the app.

 

Thanks for any clarification or help on the matter.

 

Chris

[wolstech]

There are two databases showing on that account. If it's returning an access denied error, try resetting the database user's password. It's possible the account move caused the password to become invalid.

If the database is missing entirely, a backup from April 14 is available for your account at https://heliohost.org/backup/ You could download that and check to see if an export of the DB exists in there.