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[HH#832492] Request for Clarification on Account Suspension


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Posted
Username: emmanuelfosso205, Server: Morty, Main domain: tassimoacademysite.helioho.st

Dear HelioHost Support Team,

I hope this message finds you well.

I recently discovered that my hosting account has been suspended, and I
would like to kindly request further information regarding the reason for
this suspension. I am not aware of any activity that would violate the
terms of service, so I would appreciate your help in understanding what led
to this action.

If there was an issue on my part, I would be grateful if you could provide
details so I can correct it. Additionally, I would like to know the steps
required to reactivate my account.

Thank you for your time and support. I look forward to your response.

Best regards,

Emmanuelfosso205

Posted

It looks like your storage limit is 1000 MB and you're using 1013 MB right now. I took a look at your account and the .npm directory is taking up 387 MB so I deleted it for you to get you back under the limit. You should be able to login now. If you have trouble staying under the 1000 MB limit you can increase the limit at https://heliohost.org/dashboard/storage/

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