[Answered] The button Webmail in my plesk account has disapear, i wonder why?

[sylvain]

Hi

When i access to my plesk account, i then click on the left the icon writen mail. Once im on this section, there where some button that opened a new safe windows related to my email account. Now this button is not there any more? Is there some url to access to my email by a webpage. I dont want to save my mail account in my browser or in the mail app of my computer;  my computer is old and probably not secure. I always prefere webmail online. Thanks for your time and help.

[KazVee]

Back in May, webmail was disabled to fix the high number of 503 errors on Tommy. Most people don't use webmail, so having it enabled for every account was wasting resources. You can read more in the News article about it here: https://helionet.org/index/topic/64390-503-errors-update/

If you want to use webmail, you can re-enable it inside Plesk by going to: 
Login > Continue to Plesk > Mail > Mail Settings > [Your Domain] > Webmail > Select Roundcube > Ok

Once you re-enable webmail, it will take up to 2 hours to get back up and running, since it needs an Apache restart.

Edited to add: For other users who may find this post from a forum search, webmail on Johnny and Tommy servers is disabled by default but can be enabled by the user with the steps above.

Edited yesterday at 01:39 AM by KazVee
Added clarification that webmail on Johnny and Tommy is disabled by default

[sylvain]

Thanks KazVee, i have done it, so it should be back in a fiew hours. What is important for me is to be able to go to the webmail, and "mostly" that all messages required some captcha and is only static text. No attachments! Also that when i reply, that the user that want to reply back "must" use the form of contact; so no receiving some junk or bad things. I dont want to have some virus, dont want that heliohost have some virus also; brief i'm no web pc security expert and i simply want good things. I'm sure trough the many years that the admins and moderators know that my intentions are good, and i believe the things i do are good things also.

My website is old, there are things that are not up to date; but when i'll have time i'll do some fiew changes and updates; this with the little knowledges and softwares i have. As i have told many times, i simply want to stay with heliohost; you are so much great peoples for me. I know i repeat my self saying many times, my sincere thanks and appreciations. I wonder how many years i'm with you? I think more thant 10 years, that's for sure! Yup i'm getting older when i think about it. I do hope that getting older, i will still have my hairs on the top of my head? Hihihihi

My sincere thanks and appreciations to all.

Sylvain A+