[HH#106545] Re: Suspicious Login Detected

[HelioHost]

Username: syssolutions, Server: Johnny, Main domain: sys.solutions.helioho.st

Good day,

A friend (Ryan Julyan) who has an account with you also, let me use their
laptop to sign up, as he suggested this as a good service for getting
started at no 0 cost, since I am looking at starting a business but
currently do not have the budget I would like to get started.

He has done web development and was showing me the different options,
including paid versus free services, and yours looked like a great fit for
what I need for now. I am just looking to get something up on the web so
that I can start building my portfolio and skills.

We read your terms and are not the same person. Sorry, I didn't know that
the same laptop would cause an issue like this. He is just trying to help
me get off the ground. Is it okay if I continue to use his laptop to build
a bit while I build up capital for my business, or do we need to do
something different?

Thank you
Systemizing Solutions

On Wed, Jun 18, 2025 at 3:54?AM HelioHost wrote:

> [image: HelioHost | Community powered free hosting for everyone.]
>
> Hey Syssolutions,
>
> We have noticed a new login to your account that may indicate a violation
> our Terms of Service. If you didn't read our Terms during the creation of
> your account you may do so now by going to https://heliohost.org/terms/
>
> Sometimes this can be triggered erroneously by one of the following:
>
> ? Multiple family members creating an account from the same internet
> connection.
> ? Logging in from a school internet connection where another student also
> has an account.
> ? Logging in from a work internet connection where a coworker also has an
> account.
> ? Maintaining an account for someone else.
>
> In the last year, 60% of the accounts we were forced to suspend were
> because people didn't read the first line in our Terms of Service and
> created more than one account without getting permission in advance. This
> applies to both our free Johnny accounts and donor Tommy accounts. If you'd
> like to have more than one account you may do so by moving your accounts to
> our Morty plan which does not have a limit.
>
> Since we're a small non-profit organization funded primarily by donations
> we don't have a huge budget to purchase an unlimited number of servers to
> keep up with the demand for accounts. We turn away hundreds of people every
> day who would love to have an account, but we can't host their website
> because our servers are so full. We don't think it's fair for some people
> to have more than one account, while at the same time, so many other people
> aren't able to have an account at all.
>
> If you did create more than one account, just let us know which one you'd
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[Krydos]

Thanks for letting us know. I have added an exception in our multiple account detection system to make sure this doesn't happen again. If a third person wants to create an account using the same laptop, internet connection, etc please let us know in advance of creating the account. Let us know if you need help with anything else.