Adding subdomain

[frncszxc]

Hello!, i would like to add another subdomain in my account

kapihanniantonio.helioho.st

thank you!

[Unknown025]

Domain added, it will take effect in about 1.5 hours. Also, just as a heads up: it looks like you have created another account, which is in violation of our terms of service. You should've received an email about it within the last few hours. 

[frncszxc]

i received the email, i want to clear the violation by explaining why I'm logging multiple accounts, where do i message?

[Unknown025]

You can either explain here or create a new thread.

[frncszxc]

i can explain here, i first bought an account on heliohost to meet my website's needs (for thesis)
Then, some of my friends who need hosting for their thesis project asked me where I got the hosting plan. I advertised heliohost and made an account for them.
They used my card for payment and authorized me to create their account, upload their files, edit them, and import their databases. They don't know how to use plesk, i tried to teach them on discord, but it's no use, so they asked if i can just use the account and update their files or renew the website. That is all.