[Solved] Request for Account Unsuspension

[live7day]

Dear HelioHost Support Team,

I hope this message finds you well.

I recently attempted to log into my Tommy account (username: live7day, linked to the email admin@live7day.com) to check on my hosted website, but I was unable to access it. The login page stated that either the username or password is incorrect. When I checked the HelioHost website directly, I saw that my account has been suspended.

I am unsure of the reason for this suspension, but I would sincerely appreciate the opportunity to regain access, even temporarily. I have not yet backed up my website's files and code, and I would like to retrieve them as soon as possible. Once I’ve backed up my data, I will promptly disable or delete the website if required.

Please let me know if any further information or clarification is needed. Thank you in advance for your time and assistance.

Best regards,
live7day

[KazVee]

Your account was suspended for High server load: using 200.52 GB memory when the daily limit is 200 GB. Whatever you were running caused too much load. Things like Node and WordPress are the top reasons for account suspension. If you're not sure what caused the load, if you let us know more about what you're running, we can try to suggest ways to keep your memory load down. 

We recommend you keep an eye on your account load numbers on the load page within your dashboard.

I have unsuspended the account now. Please fix the issue quickly since if you make no code changes, another suspension is likely, and there is a Three-Strike Policy in place for repeated infractions of the Suspension Policy.

Also, please please please always keep backups of your important files, both at HelioHost and everywhere else. We have seen a lot of users learn the hard way about not keeping backups, and I know from experience how upsetting it can be to lose all your hard work. We strongly recommend that you make regular backups inside Plesk and then download the backup to your local machine. We have info in our Wiki about making Account Backups that you can follow.

[live7day]

tnx

Edited Saturday at 03:54 PM by live7day