[Solved] Request for Account Unsuspension

[Naomi Liu]

Dear HelioHost Support Team,

I hope this message finds you well.

I recently attempted to log into my Tommy account (username: niaoniao, linked to the email lenyjoybanasing@gmail.com) to check on my hosted website, but I was unable to access it. The login page stated that either the username or password is incorrect. When I checked the HelioHost website directly, I saw that my account has been suspended.

I am unsure of the reason for this suspension, but I would sincerely appreciate the opportunity to regain access, even temporarily. I have not yet backed up my website's files and code, and I would like to retrieve them as soon as possible. Once I’ve backed up my data, I will promptly disable or delete the website if required.

Please let me know if any further information or clarification is needed. Thank you in advance for your time and assistance.

Best regards,
Naomi Liu
lenyjoybanasing@gmail.com

[wolstech]

You're suspended for having more than one account. Users are only allowed to have one account. Which one do you want to keep?

[Naomi Liu]

I would like to keep the one linked in lenyjoybanasing@gmail.com (username: niaoniao). Thanks.

[wolstech]

Unsuspended. It may take a few minutes to work again.

please let us know if you need anything else.

[Naomi Liu]

Hello, I would like to download the current httpdocs files in my skillconnect.helioho.st website for backup.