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Posted

Hello HelioHost Support,

I accidentally deleted my `public_html` folder from my hosting account, and now my website shows a "Not Found" error. I tried recreating the folder manually, but it doesn’t work — the server doesn’t recognize it properly.

I would like to request a reset or repair of my hosting account to restore the default structure.

My account details:
- Username: alexys21
- Server: Tommy
- Domain: alexys21.heliohost.org

Thank you very much for your help!

Best regards,  
alexys21
 

Posted

I've reset your account as requested. You should receive an email shortly so you can take the next steps to recreate it.

I made a backup before the reset, so if you discover you need any of your old files, you can download the backup here: https://heliohost.org/backup

If you're not sure how to extract the backup files, please follow our how-to guide here: https://wiki.helionet.org/Account_Backups

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