[Solved] Need Help – public_html Folder Deleted by Mistake

[alexys21]

Hello HelioHost Support,

I accidentally deleted my `public_html` folder from my hosting account, and now my website shows a "Not Found" error. I tried recreating the folder manually, but it doesn’t work — the server doesn’t recognize it properly.

I would like to request a reset or repair of my hosting account to restore the default structure.

My account details:
- Username: alexys21
- Server: Tommy
- Domain: alexys21.heliohost.org

Thank you very much for your help!

Best regards,  
alexys21
 

[KazVee]

I've reset your account as requested. You should receive an email shortly so you can take the next steps to recreate it.

I made a backup before the reset, so if you discover you need any of your old files, you can download the backup here: https://heliohost.org/backup

If you're not sure how to extract the backup files, please follow our how-to guide here: https://wiki.helionet.org/Account_Backups