reactivate the original account associated with ter.horst@icloud.com

[pokemonwawi]

Dear Helio Support Team,

I hope this message finds you well.

It appears that a second account was accidentally created using the email address doomlayser@gmail.com. Please feel free to delete this duplicate account.

I kindly request that you reactivate the original account associated with ter.horst@icloud.com, as it is important and should remain in use.

Thank you for your assistance, and please let me know if you need any further information.

Best regards,

Eric

[wolstech]

Account associated with the listed email address has been unsuspended. Please give it a few minutes to work again.

[pokemonwawi]

Dear Helio Support Team,

 

My name is pokemonwawi, and I am writing to kindly request a review of my account, which appears to have been blocked. I am unsure of the exact reason for the block, but I want to assure you that I never intended to violate any rules or guidelines.

 

If there was a misunderstanding or mistake on my part, I sincerely apologize. I value being part of the Helio community and would greatly appreciate the opportunity to clarify the situation or take any necessary steps to restore my access.

 

For your reference, my partner’s account is lorcanawawi.

 

Thank you very much for your time and assistance. I look forward to your response.

[pokemonwawi]

Hi @wolstech,

 

thank you for your quick response and for unsuspending the account.

 

Unfortunately, it seems the account has been suspended again. I’m unable to access it as of now.

 

Could you please check again and let me know what might be causing this repeated suspension?

 

Thanks in advance for your help!

 

Best regards,

pokemonwawi

[wolstech]

First, stop creating posts every few hours. Support requests can take 24-48 hours for a response or longer (especially since it's a holiday weekend here in the USA). We're volunteers and not around all the time...we have real lives and are not paid to run HelioHost. Every time you make another post, you're moved to the back of the line for support./ We always work the oldest requests first since they've been waiting patiently the longest. If you continue to spam the forum, you may be banned from support.

Second, you can't have an account for a family member because:

• You previously violated the multiple account policy.
• You didn't request and receive written permission in advance as required by the Terns of Service
• Data for the third account suggests a possible attempt to evade enforcement of the TOS by using a VPN.

The account pokemonwawi has been unsuspended again. You can keep this account, and ONLY this account. DO NOT attempt to create any additional accounts, and DO NOT request the unsuspension of any other account. A third violation for multiple accounts may result in a permanent ban.

Also, you do realize you can host more than one website on a single account right? If you want more domains, just ask. A single user can have up to 10 domains.

[pokemonwawi]

Thank you for your help. So I Open a new ticket if I want a second Domain ?

 

[MoneyBroz]

6 minutes ago, pokemonwawi said:

Thank you for your help. So I Open a new ticket if I want a second Domain ?

 

Yes

[wolstech]

Yep, just ask for a new domain in a new topic. You can ask for multiple at once if you want as well. You can have up to 10 domains on an account.

If you need to exceed 10 domains, or you're insistent on having multiple accounts, you're welcome to buy a Morty account. Users are allowed to have as many Morty accounts as they want since they're a paid service.