HelioHost Posted May 4, 2025 Posted May 4, 2025 Username: papasenpai, Server: Morty, Main domain: papasenpai.heliohost.usHello HelioHost Support, I hope you?re doing well. I?d like to ask whether it?s possible to prepay for my senpai@vps128 account on a shorter term say, three months instead of the standard six-month interval. Thank you for your help! Best regards, Troy
Krydos Posted May 4, 2025 Posted May 4, 2025 We could do that, but you don't get the 10% discount unless you do 6 months or more.
HelioHost Posted May 5, 2025 Author Posted May 5, 2025 That is understandable, thank you for accommodating. Best Regards, Troy ________________________________
Krydos Posted May 6, 2025 Posted May 6, 2025 I took a look at your billing so far. On 2025-04-10 you paid $4.00 for a VPS. Then on 2025-04-14 you paid another $5.00 for a faster VPS. Then on 2025-04-15 you upgraded to 2 GB memory, 6 CPUs, and 100 GB storage. Then on 2025-04-20 you upgraded again to 2 GB memory, 6 CPUs, and 200 GB storage. That means your current VPS is paid for until roughly 2025-06-05. I went ahead and generated a 3 month link for you to pay your current rate $9.50 for 3 months for a total of $28.50. Keep in mind this doesn't include the 10% discount you would get for paying 6 months in advance. If you want to use this 3 month link it will extend your expiration date until 2025-09-05. Let us know if you have any questions. https://www.paypal.com/ncp/payment/FS9G2CVZZ64RN
HelioHost Posted May 6, 2025 Author Posted May 6, 2025 Hello HelioHost Support, Yeah, I quickly found out how much I enjoy and appreciate the service HelioHost provides. Thank you again for being so accommodating with the flexible payment intervals. Best regards, Troy ________________________________
Krydos Posted May 10, 2025 Posted May 10, 2025 I just wanted to update this email to let you know that we received the 3 month payment your VPS is fully paid through September 5th 2025 now. We will email you then with a link to renew if you want to. Thanks!
HelioHost Posted May 10, 2025 Author Posted May 10, 2025 Thank you very much for the update, I appreciate it! Best Regards, Troy ________________________________
HelioHost Posted August 29, 2025 Author Posted August 29, 2025 Hello! Just contacting you guys about renewing my vps subscription for the 3 months as we discussed. If you don't mind could i pay it today? Best Regards, Troy On 5/9/25 9:18 PM, Troy Branch wrote: > Thank you very much for the update, I appreciate it! > > Best Regards, > Troy > ------------------------------------------------------------------------ > *From:* HelioHost Support > *Sent:* Friday, May 9, 2025 9:28 PM > *To:* troybranch93@gmail.com > *Subject:* Re: [HH#655253] VPS Subscription Question > I just wanted to update this email to let you know that we received > the 3 month payment your VPS is fully paid through September 5th 2025 > now. We will email you then with a link to renew if you want to. Thanks! > > You may view the status of your ticket by visiting: > > https://helionet.org/index/index.php?showtopic=64326 > > Thank you, > HelioHost support > https://heliohost.org/ > https://helionet.org/ >
Krydos Posted August 31, 2025 Posted August 31, 2025 Sorry for the delay replying to you. We try to reply to all support requests within 24 hours, but for some reason this email didn't show up as unread for any of us. If you want to pay for another 3 months you can use this same link https://www.paypal.com/ncp/payment/FS9G2CVZZ64RN
Krydos Posted August 31, 2025 Posted August 31, 2025 We got the 3 month payment, and your VPS now expires on 2025-12-05. We'll email you at that time if we haven't heard back from you before then. Thanks for renewing your VPS for another 3 months.
HelioHost Posted February 27 Author Posted February 27 Hello HelioHost Support, Good morning! I just submitted payment for *senpai@vps128* and wanted to check what the new service end date is for the time I?ve purchased. Thank you, Troy On 8/31/25 11:02 AM, HelioHost Support wrote: > Sorry for the delay replying to you. We try to reply to all support > requests within 24 hours, but for some reason this email didn't show > up as unread for any of us. If you want to pay for another 3 months > you can use this same link > https://www.paypal.com/ncp/payment/FS9G2CVZZ64RN > > You may view the status of your ticket by visiting: > > https://helionet.org/index/index.php?showtopic=64326 > > Thank you, > HelioHost support > https://heliohost.org/ > https://helionet.org/ >
Krydos Posted February 27 Posted February 27 I have credited the 3 month payment to your VPS, and it now expires on 2026-06-05. Thanks for making a new payment.
HelioHost Posted March 9 Author Posted March 9 Good Morning! I updated my senpai-vps128 this morning and rebooted and it is now un-responsive. Was reaching out to see if there is anything you guys can do. Thanks, Troy On 8/31/25 11:02 AM, HelioHost Support wrote: > Sorry for the delay replying to you. We try to reply to all support > requests within 24 hours, but for some reason this email didn't show > up as unread for any of us. If you want to pay for another 3 months > you can use this same > link?https://www.paypal.com/ncp/payment/FS9G2CVZZ64RN > > You may view the status of your ticket by visiting: > > https://helionet.org/index/index.php?showtopic=64326 > > Thank you, > HelioHost support > https://heliohost.org/ > https://helionet.org/ >
HelioHost Posted March 9 Author Posted March 9 Hello! Never mind, it seems as soon as i sent this email i was able to connect, So sorry for the inconvenience. Thanks, Troy On 8/31/25 11:02 AM, HelioHost Support wrote: > Sorry for the delay replying to you. We try to reply to all support > requests within 24 hours, but for some reason this email didn't show > up as unread for any of us. If you want to pay for another 3 months > you can use this same > link?https://www.paypal.com/ncp/payment/FS9G2CVZZ64RN > > You may view the status of your ticket by visiting: > > https://helionet.org/index/index.php?showtopic=64326 > > Thank you, > HelioHost support > https://heliohost.org/ > https://helionet.org/ >
Krydos Posted March 9 Posted March 9 Glad your VPS started working again on its own. Sometimes when you do a reboot certain processes can cause the reboot to take a really long time to finish. One I've commonly seen do this is the unattended-upgrades package. If it's in the middle of doing an automated update when you issue the reboot command it can keep the VPS powered on, but unresponsive to SSH, http, https, etc for up to 30 minutes. Kind of annoying, but if you abruptly power off a Linux server that is not completely done upgrading a critical system package it could break the entire system. MariaDB and other processes can cause the reboot to wait for 5-10 minutes as well. I would say that if your reboot hasn't completed after 30-45 minutes, then something probably went wrong. Most of the time a reboot will only take like 30 seconds though.
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