[HH#389424] Requesting a refund

[HelioHost]

Username: jimk2089, Server: Morty, Main domain: appgarden.helioho.st

I am requesting a refund of $5 for my heliohost account.

Please send the refund to the debit card I used to pay for the account.

Thank you.

Jim

[Krydos]

Sure, we can give you a refund. Was there any problem with the account, or what is the reason for needing a refund?

[HelioHost]

I am using different hosting that better suits specific needs.

Thank you.

On Thu, Apr 24, 2025, 9:18?PM HelioHost Support
wrote:

> Sure, we can give you a refund. Was there any problem with the account, or
> what is the reason for needing a refund?
>
> You may view the status of your ticket by visiting:
>
> https://helionet.org/index/index.php?showtopic=64228
>
> Thank you,
> HelioHost support
> https://heliohost.org/
> https://helionet.org/
>
>

[Krydos]

Ok, I'll process the refund now. If you don't mind spending a few seconds to let us know how this other host better suits your specific needs it might help us provide better service to others in the future.

[HelioHost]

It is more simplified, maybe you could better organize your different
options into more simplified sections.

On Thu, Apr 24, 2025 at 7:23?PM HelioHost Support
wrote:

> Ok, I'll process the refund now. If you don't mind spending a few seconds
> to let us know how this other host better suits your specific needs it
> might help us provide better service to others in the future.
>
> You may view the status of your ticket by visiting:
>
> https://helionet.org/index/index.php?showtopic=64228
>
> Thank you,
> HelioHost support
> https://heliohost.org/
> https://helionet.org/
>
>

[Krydos]

Are you saying the Plesk control panel options are too confusing, or some other options?

[HelioHost]

I find it confusing,.

On Thu, Apr 24, 2025 at 7:28?PM HelioHost Support
wrote:

> Are you saying the Plesk control panel options are too confusing, or some
> other options?
>
> You may view the status of your ticket by visiting:
>
> https://helionet.org/index/index.php?showtopic=64228
>
> Thank you,
> HelioHost support
> https://heliohost.org/
> https://helionet.org/
>
>

[Krydos]

Yeah, Plesk can be a little overwhelming at first. There are a lot of buttons and settings. If you let us know what you're trying to do we could give you simple instructions, or even set it up for you.

[HelioHost]

For now I prefer just a refund and will work it out later.

On Thu, Apr 24, 2025 at 7:30?PM HelioHost Support
wrote:

> Yeah, Plesk can be a little overwhelming at first. There are a lot of
> buttons and settings. If you let us know what you're trying to do we could
> give you simple instructions, or even set it up for you.
>
> You may view the status of your ticket by visiting:
>
> https://helionet.org/index/index.php?showtopic=64228
>
> Thank you,
> HelioHost support
> https://heliohost.org/
> https://helionet.org/
>
>

[Krydos]

Ok, sounds good. Let us know if there's anything else we can help with. The refund has been issued as requested, and your account has been deleted. Thanks for trying out our hosting service.