HelioHost Posted April 15, 2025 Posted April 15, 2025 Username: papasenpai, Server: Tommy, Main domain: papasenpai.heliohost.usHello, Well to start I will apologies for my lack of knowledge, in short I connected my vps to a vpn and was disconnect. Would it be possible for you to reset the server without wiping the data stored on it? If you do have to reset the server I will gladly pay for the reset fee. Again I'm very sorry and will not be trying this again. Thanks, Troy ________________________________
Krydos Posted April 15, 2025 Posted April 15, 2025 Your VPS was refusing network connections for both ping and SSH. I did a clean reboot of your VPS. Ping and SSH appear to be working again now. Let us know if you need help with anything else.
HelioHost Posted April 16, 2025 Author Posted April 16, 2025 Hello, I?m currently using my VPS for a project that requires accessing certain external services, but I'm encountering some issues reaching them from the VPS?s current IP address. I?m wondering if it's possible to selectively route outbound traffic through a VPN while maintaining uninterrupted SSH access to the server. I'm mainly looking to be pointed in the right direction if this type of setup is supported or allowed on your platform. Thank you for your time and assistance! Troy ________________________________
Krydos Posted April 16, 2025 Posted April 16, 2025 Yes, that is allowed. The only requirement is, like it says in our terms of service, your VPS must respond to ICMP ping at the IPv4 on the 64.62.199.196 IP we gave you. This is a requirement from our ISP, and if VPS users block ICMP ping our ISP may refuse to sell us additional IPv4. You could try something like this https://medium.com/linux-shots/put-a-docker-container-behind-vpn-fdc0e32c9ca5 That way you can have a certain application that needs to access the internet through the VPN it can connect to the VPN running in the Docker container, and other applications like sshd can continue to use the regular OS internet connection.
HelioHost Posted April 16, 2025 Author Posted April 16, 2025 Thank you very much for the tips, I am very new to VPS and webhosting in general so my apologies if I do something stupid. I will promptly let you know if I lose ssh connection. Thanks, Troy ________________________________
Krydos Posted April 16, 2025 Posted April 16, 2025 Yeah, configuring network connections on a VPS is kind of tricky and you're liable to lock yourself out. If you lose access to SSH just let us know and we can restart your VPS for you.
HelioHost Posted April 17, 2025 Author Posted April 17, 2025 Hello, Thank you VERY much for telling me about Docker and that I can route traffic through my vpn. It's working perfectly, and I now have a really cool tool (Docker). I'm a self taught kinda person so I really appreciate drops of knowledge when I can get them, so overall I just wanted to say thank you and express my appreciation for everything. Best regards, Troy ________________________________
Krydos Posted April 17, 2025 Posted April 17, 2025 Glad to hear it. If you have a couple spare minutes we would appreciate it a lot if you could say something along those same lines on Trustpilot with this link. https://www.trustpilot.com/evaluate/www.heliohost.org We've had a lot of crazy people give us 1 star rating recently, and say that our support staff is unhelpful and rude. You are the best qualified person to prove them wrong. Thanks in advance.
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