rseann Posted February 11 Posted February 11 My account has been suspended, and I would like to request assistance in reactivating it. Here are my account details: HelioHost Username: rseann Server: Johnny Main Domain: rseann.helioho.st Quote
KazVee Posted February 11 Posted February 11 Your account was suspended for High Server Load: 100.84 GB memory. This is a snapshot of your account load at time of suspension, the cliff where it drops is when the suspension happened. Please see our Suspension Policy page here for the account load limits: https://wiki.helionet.org/Suspension_Policy#High_Server_Usage I have unsuspended your account now, please give it a few minutes to get fully back up and running. If you're not sure what caused the load, if you give us more details about what you were running (Node apps and WordPress often result in high load suspensions, for example), we can try to suggest ways to reduce your load. Please fix the issue quickly to reduce the load your account is causing. If you don't make any changes, it's very likely that the system will suspend your account again. You can keep an eye on your account load here: https://heliohost.org/dashboard/load/ 1 Quote
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