edwardintoronto Posted February 1 Posted February 1 I see there is an option to RESET an account. What does it do? Will I be able to choose a new subdomain from heliohost if I use it? Quote
KazVee Posted February 2 Posted February 2 The reset feature will wipe your account so you can start fresh. If you might think you need any old files first, we recommend making a backup before doing a reset.ย After you ask for an account reset, you'll receive an email with a link to restart your account. You'll have 7 days to use that link, and if you don't use the link within 7 days, you'll need to signup for a brand new account. While you are restarting your account, you will be asked to enter the domain you want. If you want a different one this time, and it's available, it will be added to your account instead. Just to make sure you are aware: You are allowed up to 10 domains/subdomains on your account, so you don't necessarily need to delete the one on there now unless you really want to. We could just add another one for you, if you prefer. If this is something you'd want, a reset won't be needed, just let us know the domain/subdomain you want added. Quote
edwardintoronto Posted February 13 Author Posted February 13 Hello KazVee, I didn't know I could have additional subdomains. Is it possible to add torontocomingout.heliohost subdomain please? I would appreciate it. Thanks! Quote
KazVee Posted February 13 Posted February 13 Absolutely, I've added that one now.ย Please note that it may take up to 2 hours for your new domain to fully work. If after a full 2 hours it doesn't work on your side, please make sure you clear your web browser cache: https://wiki.helionet.org/Clear_Your_Cacheย If you need more domains added, please create a new request in the Customer Service section here:ย https://helionet.org/index/forum/45-customer-service/ We do try to check all parts of the forum, but it's less likely for support requests to be accidentally missed in the proper section for them. ๐ Quote
edwardintoronto Posted February 13 Author Posted February 13 KazVee, I can see it in the domains list! Thank you so much! Much appreciated 1 Quote
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