Jump to content

[Answered] I don't need the current heliohost subdomain, I need a new one. Can I do that by resetting my account?


Recommended Posts

Posted

The reset feature will wipe your account so you can start fresh. If you might think you need any old files first, we recommend making a backup before doing a reset. 

After you ask for an account reset, you'll receive an email with a link to restart your account. You'll have 7 days to use that link, and if you don't use the link within 7 days, you'll need to signup for a brand new account.

While you are restarting your account, you will be asked to enter the domain you want. If you want a different one this time, and it's available, it will be added to your account instead.

Just to make sure you are aware: You are allowed up to 10 domains/subdomains on your account, so you don't necessarily need to delete the one on there now unless you really want to. We could just add another one for you, if you prefer. If this is something you'd want, a reset won't be needed, just let us know the domain/subdomain you want added.

Join the conversation

You can post now and register later. If you have an account, sign in now to post with your account.

Guest
Reply to this topic...

×   Pasted as rich text.   Paste as plain text instead

  Only 75 emoji are allowed.

×   Your link has been automatically embedded.   Display as a link instead

×   Your previous content has been restored.   Clear editor

×   You cannot paste images directly. Upload or insert images from URL.

×
×
  • Create New...