[HH#693049] Re: Thanks For Your Donation

[HelioHost]

Username: ingelance, Server: Tommy, Main domain: app.helioho.st

Hi Helio, yes, that's correct, my wife has an additional account.
Question: Can we keep it or join it to the second one, because it was
bigger, it was difficult to upgrade and leave the previous one unused?
appcx.heliohost.us
Email: esploma24@gmail.com
User: mespinoza00
Account: Will it be possible to create one or just leave this second one
active?

Regards
Mauricio

El vie, 31 ene 2025 a las 0:46, HelioHost Support ()
escribi?:

> Hey,
>
> Thanks for your recent donations. It's amazing donors like you that keep
> our non-profit going. Without donors we would quickly go out of business.
>
> Unfortunately our multiple account detection system has been forced to
> suspend your account because it thinks you may have more than one account.
> As you agreed to when you created your account, the first line in our terms
> of service states that each person is allowed to have one account. It also
> mentions that if you want to have more than one account, such as if
> multiple live in the same house and share the same IP and use the same
> computer, you need to let us know in advance of creating the account to
> avoid getting suspended. This includes donor accounts.
>
> One common reason people create multiple accounts is to get more than 1
> domain. Did you know you can add multiple domains to your one account for
> free? Just let us know and we can add a domain.
>
> Another common reason people create multiple accounts is to get more
> storage space. Did you know that you can donate to have storage space added
> to your account? Just let us know you want more storage space and we'll let
> you know how to do so.
>
> You can reply to this email if you have any questions. Thanks.
>
> HelioHost Support
> https://heliohost.org
> https://helionet.org
>

[Krydos]

Thanks for letting us know the situation. Yes, it's fine for you and your wife to each have your own account. The accounts mespinoza00 and ingelance have been unsuspended.

[HelioHost]

Thanks for the quick handling.
Question? I won't have any more suspension problems in the future, right?

El vie, 31 ene 2025 a las 12:24, HelioHost Support ()
escribi?:

> Thanks for letting us know the situation. Yes, it's fine for you and your
> wife to each have your own account. The accounts mespinoza00 and ingelance
> have been unsuspended.
>
> You may view the status of your ticket by visiting:
>
> https://helionet.org/index/index.php?showtopic=63461
>
> Thank you,
> HelioHost support
> https://heliohost.org/
> https://helionet.org/
>
>

[Krydos]

If another family member or friend that uses the same computer or internet connection wants to make their own account just let us know in advance to avoid suspension.