[Solved] Request to Unsuspend Account and Assistance to Identify High Load Cause

[majds]

Hello, 

My website has been disabled due to exceeding the 24-hour limit of 100 GB memory or 10,000 CPU. I’m reaching out to request that my account be unsuspended and to ask for assistance in understanding what may have caused the high load, as I’m not entirely sure why it occurred.

 

username:majd793

Thank you

[KazVee]

Your account was suspended for High Server Load: 100.20 GB memory. The cliff on the chart is when the suspension happened.

Node is one of the top reasons for users getting their accounts suspended, since it uses a lot of server resources. We have a Node.js guidance page in the Wiki here: https://wiki.helionet.org/tutorials/node.js and recommend you structure your app similarly to the tutorial file, so that Node will use Passenger, to help try to keep the load within the limits of the shared server. 

I have unsuspended your account. Please fix the issue quickly because if nothing is changed, another suspension is likely to happen. You can keep an eye on your account load here: https://heliohost.org/dashboard/load/