HelioHost Posted October 1, 2024 Posted October 1, 2024 Username: starlingshost, Server: Tommy, Main domain: starlingshost.helioho.stHello, My python scripts are no longer working after the account move. It is throwing error 500. Is there a setting that I need to change? Thank you. On Fri, 27 Sept 2024, 18:08 HelioHost, wrote: > [image: HelioHost | Community powered free hosting for everyone.] > > Hey Starlingshost, > > Your account has been moved to the new server! > > Keep in mind that your IPv4 address and IPv6 address have also changed. If > you use our nameservers the DNS records have already been updated for you, > but if you use external DNS, such as Cloudflare, you'll need to login to > their system to update your DNS records yourself as listed below. > > A record = 65.19.154.90 > AAAA record = 2001:470:1:1ee::1002 > > You may need to update other DNS records such as SPF, MX, DKIM as well > since your account will be on a new IP. > > Due to DNS caching, it could take up to 4 hours for your website to be > fully moved to the new server. This means that if you make changes to your > website, and your internet connection still has the old A record or AAAA > record cached, you could continue seeing the old website without the new > changes for up to 4 hours. > > As always, we recommend logging in to your account on our main > heliohost.org website using the Login Now button below. Logging in from > any other URL could cause your account to be deactivated due to logins not > being counted, or various error messages. If you log in from this > recommended URL will direct you to the new, correct server. > > Please let us know if you notice any speed improvements, run into any > issues, or have any questions. You can reply to this email, contact us on > our forum at https://helionet.org/ or chat with us at > https://heliohost.org/chat/ > Login Now > [image: Twitter] [image: Facebook] > [image: Phone Number] > <+1-802-884-3546> [image: Support Forum] [image: > Email] > ? 2005-2024 Helio Networks. All rights reserved. | Unsubscribe > >
Krydos Posted October 1, 2024 Posted October 1, 2024 Have you read the news we posted 17 days ago https://helionet.org/index/topic/62191-tommy-upgrade/ so that people could prepare for the software changes prior to actually being moved? Your error logs will provide actual info, but a random guess is maybe you're still trying to use a version of Python that doesn't exist anymore?
HelioHost Posted October 1, 2024 Author Posted October 1, 2024 Ah, I missed that blog post. However, after reading it and changing the python version to 3.12 (previously 3.10), running the script in browser still gave the same error code 500. Are there further settings to change? [image: Screenshot 2024-10-01 at 4.21.35?PM.png] Thank you. On Tue, 1 Oct 2024 at 12:32, HelioHost Support wrote: > Have you read the news we posted 17 days ago > https://helionet.org/index/topic/62191-tommy-upgrade/ so that people > could prepare for the software changes prior to actually being moved? Your > error logs will provide actual info, but a random guess is maybe you're > still trying to use a version of Python that doesn't exist anymore? > > You may view the status of your ticket by visiting: > > https://helionet.org/index/index.php?showtopic=62405 > > Thank you, > HelioHost support > https://heliohost.org/ > https://helionet.org/ > >
HelioHost Posted October 1, 2024 Author Posted October 1, 2024 Hello, I have managed to debug that the issue is in the other files i import. One of which uses "from PIL import Image" and the module PIL could not be found. May i check how i can install this module? Thank you. On Tue, 1 Oct 2024 at 16:22, Starlings wrote: > Ah, I missed that blog post. > > However, after reading it and changing the python version to 3.12 > (previously 3.10), running the script in browser still gave the same error > code 500. Are there further settings to change? > > [image: Screenshot 2024-10-01 at 4.21.35?PM.png] > > Thank you. > > > On Tue, 1 Oct 2024 at 12:32, HelioHost Support > wrote: > >> Have you read the news we posted 17 days ago >> https://helionet.org/index/topic/62191-tommy-upgrade/ so that people >> could prepare for the software changes prior to actually being moved? Your >> error logs will provide actual info, but a random guess is maybe you're >> still trying to use a version of Python that doesn't exist anymore? >> >> You may view the status of your ticket by visiting: >> >> https://helionet.org/index/index.php?showtopic=62405 >> >> Thank you, >> HelioHost support >> https://heliohost.org/ >> https://helionet.org/ >> >>
Krydos Posted October 1, 2024 Posted October 1, 2024 There is no module with the name PIL, but I suspect you mean pillow. If you request additional modules in the future please use their actual name to save us some time trying to figure out what you mean. The module pillow has been installed on Tommy's Python 3.12. You can see the current list of installed modules and their versions at https://krydos1.heliohost.org/pyinfo/info3.12.py
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