Tommy Upgrade

[Palpale]

58 minutes ago, Krydos said:

Your site appears to be working fine. Let us know if you have any other issues.

It still not... I dunno why is this not working

[karplus]

12 hours ago, Krydos said:

The Italian locale, and the requests Python modules have been pre-installed on the new Tommy server. I just started your account moving over.

Please let us know if you're able to login with the same password as before. Several of the people who have been moved so far have reported that they had to do a password reset because their old password was no longer working. We would like to know if this bug has been fixed.

Let us know if you notice any speed improvements, or have any other comments about the account move process.

Hello, my python scripts don't worky anymore, I always got http 404 not found error.

I put down a sample script as suggested in the tutorial and it doesn't work too https://pyknite.helioho.st/cgi-bin/test.py

Permissions are 755 for ,py files, i changed the shebang go 3.9 (I tried 3.12 too), cgi-bin has 750 permissions. I waited 9 hours before trying.

Edited September 21 by karplus

[dl5ark1]

9 hours ago, Krydos said:

Comparing the two images, good:

and bad:

It looks like the only thing that is wrong is the text is missing. Do you know where your script is getting these fonts? Is there a font file that is missing?

The fonts are stored under /blitzortung/fonts/ . Does this help you to diagnose the error?

[dl5ark1]

10 hours ago, Krydos said:

Yes, if you password protect a directory any subdirectories inside the password protected directory with "Satisfy any" in the .htaccess will still be accessible without a password.

I have made some attempts in the directory /123 and /123/456. Neither Satisfy Any nor AuthType None Require all granted work (depending on Apache version).
Apache must be configured so that .htaccess files are taken into account at all. This is regulated by the AllowOverride directive in the Apache configuration file.
Is this the case?

[wolstech]

9 hours ago, Palpale said:

It still not... I dunno why is this not working

Those subfolders don't exist on your account, so a 404 error is expected. If those are supposed to be virtual folders handled via mod_rewrite, you need to fix your .htaccess file or WP installation.

The account itself is working properly. This page should show phpinfo(): https://plj.my.id/hh_test.php

 

[wolstech]

@Palpale Your site has been fixed. Softaculous had replaced your .htaccess with its own file, which is incompatible with your website. I've restored the backup copy and the site now works.

It looks like Softaculous created a .bk file (backup htaccess) when this happened, I just renamed that back to .htaccess and the site works again.

I would recommend not using the WP management tools in Softaculous with your site as a result. Use the Plesk WP toolkit instead.

[Palpale]

5 minutes ago, wolstech said:

@Palpale Your site has been fixed. Softaculous had replaced your .htaccess with its own file, which is incompatible with your website. I've restored the backup copy and the site now works.

It looks like Softaculous created a .bk file (backup htaccess) when this happened, I just renamed that back to .htaccess and the site works again.

I would recommend not using the WP management tools in Softaculous with your site as a result. Use the Plesk WP toolkit instead.

Oh ok, thanks for fixing the website

[Krydos]

11 hours ago, karplus said:

I put down a sample script as suggested in the tutorial and it doesn't work too https://pyknite.helioho.st/cgi-bin/test.py

I don't even see a test.py file. Did you delete it already? How are you logging in to your account?

[Krydos]

9 hours ago, dl5ark1 said:

Apache must be configured so that .htaccess files are taken into account at all. This is regulated by the AllowOverride directive in the Apache configuration file.
Is this the case?

Your account was transferred from cPanel. Those old transfer accounts have all sorts of strange bugs. Since we have so few transfer accounts left, and there are no new transfer accounts being created I no longer waste my time trying to fix them. As long as people don't have any issues with these ancient accounts we just leave them alone, but as soon as they start to have bugs the first thing we recommend is a reset. If you can't get it to work on your own the only remaining option is to do a reset. This process deletes all your current content and recreates your account with all the default settings which fixes all the strange cPanel transfer issues because the account is created directly on Plesk.

If you want to switch your main domain back to the old Tommy to get the website working again immediately we can do that, and then we can allow you to have 2 accounts at once, one on the old Tommy and one on the new Tommy. Then once you get everything working on the new Tommy we can move your main domain to the new account as well.

[karplus]

3 hours ago, Krydos said:

I don't even see a test.py file. Did you delete it already? How are you logging in to your account?

Hello, file is still in the same path, I didn't delete it. Plus the other pre-existing py files give the same error too.

I login with "pyknite" user on this url https://tommy2.heliohost.org:8443/smb/file-manager/list

[Krydos]

6 hours ago, karplus said:

I login with "pyknite" user on this url https://tommy2.heliohost.org:8443/smb/file-manager/list

This is why the email you received after being moved has a giant Login button at the bottom, and explains at great length that logging in via any url other than https://heliohost.org/ or https://heliohost.org/login/ is a bad idea.

[dl5ark1]

On 9/21/2024 at 9:57 AM, dl5ark1 said:

Die Schriftarten sind unter /blitzortung/fonts/ gespeichert. Hilft Dir das bei der Fehlerdiagnose?

I see this php error message: PHP Warning:  Version warning: Imagick was compiled against Image Magick version 1692 but version 1693 is loaded. Imagick will run but may behave surprisingly in Unknown on line 0

Can you reproduce this error with any php file?

Edited September 23 by dl5ark1

[infantex]

On 9/20/2024 at 1:26 PM, Krydos said:

Also since you use external DNS we would appreciate some feedback on how clear the instructions on how to update the DNS records are for you.

I also use an external DNS (Cloudflare). I think you should also mention in the e-mail the need to update the MX and SPF records, if applicable.

[karplus]

4 hours ago, Krydos said:

This is why the email you received after being moved has a giant Login button at the bottom, and explains at great length that logging in via any url other than https://heliohost.org/ or https://heliohost.org/login/ is a bad idea.

 

Thanks you, now it works.

Only a couple of fixes needed:

1. Requests module is missing for python 3.12
2. SFTP access: which ip/dns port should I use? Connection info available in https://tommy.heliohost.org:8443/smb/web/view/79/connection-info lacks port while ip listed is not "networkly" reachable. I already tried new tommy.heliohost.org and 1373 port pointed here https://wiki.helionet.org/management/uploading-files

 

[wolstech]

Those settings should be correct (SFTP/tommy.heliohost.org/1373), but they don't work for me either. I've asked about it in a staff channel.