lukestork Posted August 10 Posted August 10 Issue started 15th July so put this down to the issues with Johnny but i dont think this is the case website is aftersales.sandicliffe.helioho.st I cannot access ftp which is how my files are updated error code 10060 which i believe is a timeout please help
MoneyBroz Posted August 10 Posted August 10 This support request is being escalated to our root admins.
Ookma-Kyi Posted August 10 Posted August 10 6 hours ago, lukestork said: Issue started 15th July so put this down to the issues with Johnny but i dont think this is the case website is aftersales.sandicliffe.helioho.st I cannot access ftp which is how my files are updated error code 10060 which i believe is a timeout please help https://kb.globalscape.com/Knowledgebase/10384/Socket-Error-10060 Check your router and firewall.
Krydos Posted August 10 Posted August 10 The website shows as forbidden because you don't have an index file. An example of index file is something like index.html, index.php, etc. As soon as you add an index file the 403 will go away. For example if you access a file directly it displays without issue http://aftersales.sandicliffe.helioho.st/ServiceHours01.html As far as the timeout with your FTP client, the main IP that we used to use was being targeted for attacks, so we null-routed it and moved everyone to temporary IP addresses. Check your FTP client and if it's trying to connect to 65.19.141.77 change it to the IP address listed at the bottom of the Websites & Domains page. Please don't post your temporary IP publicly as the attacker may be reading these forums.
Recommended Posts