Krydos Posted July 15 Share Posted July 15 Johnny started having some more issues with hard drive corruption so we shut him down to run some file system repairs. You won't be able to login to your Johnny account and all of your websites on Johnny will be offline until that finishes. Users on Tommy are not affected by this downtime. Link to comment Share on other sites More sharing options...
Haradion Posted July 15 Share Posted July 15 Does the drive controller provide SMART statistics? With multiple instances of corruption, I'd generally start to suspect a failing drive. Link to comment Share on other sites More sharing options...
thestreetartlist Posted July 15 Share Posted July 15 (edited) Is it possible to change from Johnny to Tommy in the meantime? Or to get a second account (paid, of course) with Tommy? I don’t want to break the rules with more than one account, so just want to ask how to go about this, if it’s possible Edited July 15 by thestreetartlist Context Link to comment Share on other sites More sharing options...
wolstech Posted July 15 Share Posted July 15 4 hours ago, Haradion said: Does the drive controller provide SMART statistics? With multiple instances of corruption, I'd generally start to suspect a failing drive. Disk was indeed bad. We had a tech at our datacenter visually check the server and one of the two disks in the array that supports Johnny's user data volume had a failure light on. That has been replaced and I believe the RAID is cloning from the remaining disk at the moment (the datastore that failed was a mirror/RAID1). Link to comment Share on other sites More sharing options...
Haradion Posted July 15 Share Posted July 15 Well, I hope that goes smoothly. I've seen a RAID array fail during a rebuild due to stress on the "good" (but aging) drive, but that's supposed to be fairly uncommon. Link to comment Share on other sites More sharing options...
Krydos Posted July 15 Author Share Posted July 15 2 hours ago, thestreetartlist said: Or to get a second account (paid, of course) with Tommy? I don’t want to break the rules with more than one account Yeah, that's fine. Once Johnny is back online you can get whatever you need from it and we can delete it. Your existing Johnny domain can be moved to Tommy prior to Johnny coming back online. You'll need to use a different email address to create your Tommy account, but after your Johnny account is deleted you can change the Tommy account's email address if you want to. Ask for support here, not in news https://helionet.org/index/forum/45-customer-service/?do=add Link to comment Share on other sites More sharing options...
cgeek01 Posted July 16 Share Posted July 16 17 hours ago, wolstech said: Disk was indeed bad. We had a tech at our datacenter visually check the server and one of the two disks in the array that supports Johnny's user data volume had a failure light on. That has been replaced and I believe the RAID is cloning from the remaining disk at the moment (the datastore that failed was a mirror/RAID1). So that means Johnny has crashed just like Tommy did in August 2019? Link to comment Share on other sites More sharing options...
wolstech Posted July 16 Share Posted July 16 I don't think the 2019 Tommy had RAID, so the disk dying just killed the server. Johnny's data was on a RAID1 volume (a mirror), but we're still trying to get the new disk to rebuild now that it's been replaced. If it ultimately refuses to rebuild and/or the second disk in the mirror dies, it's functionally the same as all of the other disk crashes we've had... Link to comment Share on other sites More sharing options...
open0 Posted July 19 Share Posted July 19 Any update when can Jhonny be up Link to comment Share on other sites More sharing options...
wolstech Posted July 19 Share Posted July 19 Not at this time. We're working to see if we can recover the raid array that failed to rebuild... Link to comment Share on other sites More sharing options...
fdevillalobos Posted July 22 Share Posted July 22 Is there any update on Johnny? Has all data been lost? Should I start rebuilding databases somewhere else? Thanks! Link to comment Share on other sites More sharing options...
wolstech Posted July 22 Share Posted July 22 We have not been able to recover the data so far, and there is a non-zero chance it is not recoverable at all. Tommy is available immediately if you're interested, but it would be an empty account. As a reminder for others reading, HelioHost specifically disclaims liability for data loss in the event of malfunction (e.g. disk failure), misuse (e.g. deploying buggy code that deletes your data, selecting the wrong option in Plesk, etc.), or abuse (both internal, such as being banned without backups due to illegal activity, and external, such as a cyberattack) in the disclaimer section attached to our terms of service. While we do make backups and/or recover data when possible, such is "best effort" and users are ultimately responsible for the creation and maintenance of backups. Link to comment Share on other sites More sharing options...
nadrian Posted July 23 Share Posted July 23 Im trying to pay for a Tommy account but paypal is throwing an error "To comply with international regulations, this transaction has been declined." Is there an alternative payment method? Thanks Link to comment Share on other sites More sharing options...
Krydos Posted July 23 Author Share Posted July 23 13 hours ago, nadrian said: Is there an alternative payment method? Thanks If cryptocurrency is legal in your country you could use any of the wallets listed at https://heliohost.org/donate/ Make sure you donate at least $1 USD after fees. If you make a donation with crypto make a new post with this link https://helionet.org/index/forum/45-customer-service/?do=add and tell us the cryptocurrency used, the amount sent, and the time of the transaction. Most of the cryptocurrencies listed take 1-2 hours to verify, but Monero (XMR) and Aeon could take 24+ hours so they're not recommended. If you have another cryptocurrency that you would like to donate that isn't listed we may be able to create a wallet for you. Just let us know. Link to comment Share on other sites More sharing options...
cgeek01 Posted July 23 Share Posted July 23 On 7/22/2024 at 10:18 AM, wolstech said: We have not been able to recover the data so far, and there is a non-zero chance it is not recoverable at all. Tommy is available immediately if you're interested, but it would be an empty account. As a reminder for others reading, HelioHost specifically disclaims liability for data loss in the event of malfunction (e.g. disk failure), misuse (e.g. deploying buggy code that deletes your data, selecting the wrong option in Plesk, etc.), or abuse (both internal, such as being banned without backups due to illegal activity, and external, such as a cyberattack) in the disclaimer section attached to our terms of service. While we do make backups and/or recover data when possible, such is "best effort" and users are ultimately responsible for the creation and maintenance of backups. Will Tommy be free for non Tommy users or Johnny users that have been affected by this outage? If yes, then will a link be provided to join Tommy? Link to comment Share on other sites More sharing options...
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