petermveldhuis Posted April 2 Share Posted April 2 a. your HelioHost username: petermveldhuis b. the server your account is on: tommy2 c. your HelioHost main domain: ilonashairstyling Please unsuspend my account; I will make sure I won't oversize. I cannot fix it because in plesk I get: subscription suspended and I keep being redirected to MyAccount-page. Thank you so much for your help. Link to comment Share on other sites More sharing options...
MoneyBroz Posted April 2 Share Posted April 2 This support request is being escalated to our root admins. 1 Link to comment Share on other sites More sharing options...
wolstech Posted April 3 Share Posted April 3 Your account is over quota due to a folder called vpsbackups that takes up the whole 1000MB. Combined with logs and such, the account ran out of space. Do you want me to delete the contents of this folder so you can access your account again? Or would you like to buy more space ($5/1000MB to a max of 6000MB)? Either way you're going to have to adjust or disable these backups so it doesn't fill up again, though a larger account means you can keep more of them at a time. Link to comment Share on other sites More sharing options...
petermveldhuis Posted April 3 Author Share Posted April 3 Hello, could you please remove backups from Februari? Link to comment Share on other sites More sharing options...
wolstech Posted April 3 Share Posted April 3 That only freed up 178MB (the only February backups were in the admin and volledig folders, others only contained March and newer), but its enough that I can unsuspend it now so you can clean it up yourself. Unsuspended. Link to comment Share on other sites More sharing options...
petermveldhuis Posted April 3 Author Share Posted April 3 Thank you - resolved. Link to comment Share on other sites More sharing options...
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