farisali Posted March 4 Share Posted March 4 This is constantly repeated. What is the solution? I don't have more than 1 account I don't have Wordpress I have small private chat Quote Link to comment Share on other sites More sharing options...
wolstech Posted March 4 Share Posted March 4 You're suspended again because you failed to fix the issue. My guess is that the chat software you're using is too heavy to run here. Each time your account causes load, you cause a performance impact and/or downtime for thousands of other websites. Considering this is your second time for the same issue (and looking in your account, it looks like you didn't change anything after the first one), what do you plan to do to ensure this never happens again? (Some examples could include trying different software, not hosting a chat program here, buying a VPS which has no load limit, etc.) Quote Link to comment Share on other sites More sharing options...
farisali Posted March 4 Author Share Posted March 4 I will try to delete repeated files and fix the bug and if I can't I will transfer the site to other paid hosting. Quote Link to comment Share on other sites More sharing options...
wolstech Posted March 5 Share Posted March 5 Before we do anything, can you please provide proof of purchase for a license for the chat software? That is paid software (https://codecanyon.net/item/chatnet-php-ajax-chat-room-private-chat-script/28419241). We do not permit pirated/nulled software (copyright infringement). As for a solution, this sort of software is going to be extremely heavy just by nature. The UI of chat software has to constantly hit the server to check for new messages. If it has the option, setting it to poll (reach back to the server) less often will help load greatly. If it's being hit by spambots, blocking them with something like the .htaccess file will also help reduce load. That said, if you're looking for a paid option, this would run well on our $4/month VPS plan, and we can install a control panel like Hestia for free if you're not comfortable administering a linux server from the command line. VPSes don't have any load suspensions, it runs as long as you pay the bill and don't violate the terms of service (which includes buying a license for that chat software). Quote Link to comment Share on other sites More sharing options...
farisali Posted March 6 Author Share Posted March 6 My friend didn't find proof of purchase for a license and for the paid plan I tried to pay in advance I couldn't pay via Visa Card and they couldn't help me with a proper payment method. Quote Link to comment Share on other sites More sharing options...
wolstech Posted March 6 Share Posted March 6 He can provide something like a screenshot of him logged into the website where he purchased it showing he owns the item instead of that works. The Chatnet progam you were using looks like it is sold on Codecanyon and similar sites, so if he can sign into the site where he purchased it and show a screenshot of the product in his account, that will work for proof he bought it if he can't find a receipt or anything. https://codecanyon.net/item/chatnet-php-ajax-chat-room-private-chat-script/28419241 appears to be what you're using if you need to buy a license for it. As for buying a VPS, if you cannot use Paypal or the like, we can take crypto, but you must buy in 6 month blocks because it requires manual processing on our end. I would suggest we get the license thing figured out first though to make sure you can run your software here. Quote Link to comment Share on other sites More sharing options...
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