[HH#367518] I didn't received my order

[HelioHost]

Username: N/A, Server: N/A, Main Domain: N/A

Hey. I paid (donated) for a Tommy account. But I didn't received one. Am
attaching the payment receipt.

[wolstech]

The support email does not accept attachments. Please include the transaction number in the body of the email.

[HelioHost]

*My Transaction ID:*
2TX98386FB117391Y

*Business Transaction ID:*
18S80181PT279090M

These are the transaction details.

On Fri, Dec 8, 2023, 18:10 HelioHost Support wrote:

> The support email does not accept attachments. Please include the
> transaction number in the body of the email.
>
> You may view the status of your ticket by visiting:
>
> https://helionet.org/index/index.php?showtopic=58017
>
> Thank you,
> HelioHost support
> https://heliohost.org/
> https://helionet.org/
>
>

[wolstech]

Resent.

[HelioHost]

I got it. A new problem. My domain is ppblk.space but it cannot be used in
this tommy account. I used that domain in a johnny account. Can you fix
that for me? Please.

On Fri, Dec 8, 2023, 21:07 HelioHost Support wrote:

> Resent.
>
> You may view the status of your ticket by visiting:
>
> https://helionet.org/index/index.php?showtopic=58017
>
> Thank you,
> HelioHost support
> https://heliohost.org/
> https://helionet.org/
>
>

[wolstech]

Not sure why it's not letting you use it as that Johnny account was deleted, but the easiest fix is to pick a different domain for now (e.g. ppblk.heliohost.us) and let me know once the account is finished setting up so I can change it to your domain for you.

[HelioHost]

The account created with 'ppblk.heliohost.us' domain . Change it to '
ppblk.space' please.

On Fri, Dec 8, 2023, 21:32 HelioHost Support wrote:

> Not sure why it's not letting you use it as that Johnny account was
> deleted, but the easiest fix is to pick a different domain for now (e.g.
> ppblk.heliohost.us) and let me know once the account is finished setting
> up so I can change it to your domain for you.
>
> You may view the status of your ticket by visiting:
>
> https://helionet.org/index/index.php?showtopic=58017
>
> Thank you,
> HelioHost support
> https://heliohost.org/
> https://helionet.org/
>
>

[MoneyBroz]

changed

[HelioHost]

Invalid login it says.
And also can you tell me where's my cpanel and python ?

On Fri, Dec 8, 2023, 21:44 HelioHost Support wrote:

> changed
>
> You may view the status of your ticket by visiting:
>
> https://helionet.org/index/index.php?showtopic=58017
>
> Thank you,
> HelioHost support
> https://heliohost.org/
> https://helionet.org/
>
>

[MoneyBroz]

MariaDB is restarting on Tommy

[wolstech]

Python has no user interface, you just use it. You should be able to log in through https://heliohost.org/login/ for Plesk.

Also, keep in mind the domain may take up to 2 hours to work now that it's set correctly.

[HelioHost]

Can't I get a CPanel ? I also wanna add some sub domains and some
softaculous apps to be installed. So can I do it my self pleas ?

On Fri, Dec 8, 2023, 21:55 HelioHost Support wrote:

> Python has no user interface, you just use it. You should be able to log
> in through https://heliohost.org/login/ for Plesk. Also, keep in mind the
> domain may take up to 2 hours to work now that it's set correctly.
>
> You may view the status of your ticket by visiting:
>
> https://helionet.org/index/index.php?showtopic=58017
>
> Thank you,
> HelioHost support
> https://heliohost.org/
> https://helionet.org/
>
>

[MoneyBroz]

We no longer have cPanel due to the licenses being revoked.

[HelioHost]

And what about adding sub domains by myself request ?

On Fri, Dec 8, 2023, 22:05 HelioHost Support wrote:

> We no longer have cPanel due to the licenses being revoked.
>
> You may view the status of your ticket by visiting:
>
> https://helionet.org/index/index.php?showtopic=58017
>
> Thank you,
> HelioHost support
> https://heliohost.org/
> https://helionet.org/
>
>

[MoneyBroz]

This will be implemented in the future