deknoinarak Posted November 28, 2023 Share Posted November 28, 2023 I tried to renew it using the renew account system but it doesn't work. I tried it for about 3-4 times already so I decided to contact in the forum. My username is deknoinarak. Link to comment Share on other sites More sharing options...
wolstech Posted November 28, 2023 Share Posted November 28, 2023 The errors you're seeing are because Plesk is down at the moment. You won't be able to renew this until it is fixed. Link to comment Share on other sites More sharing options...
deknoinarak Posted November 28, 2023 Author Share Posted November 28, 2023 Thanks. Can you tell me when will it be fix? Thanks. Link to comment Share on other sites More sharing options...
MoneyBroz Posted November 28, 2023 Share Posted November 28, 2023 20 minutes ago, deknoinarak said: Thanks. Can you tell me when will it be fix? Thanks. There's currently no ETA. Link to comment Share on other sites More sharing options...
MoneyBroz Posted November 28, 2023 Share Posted November 28, 2023 (edited) Logins are back up for tommy. Let someone know if you have issues. Edited November 28, 2023 by moneybrz Corrected info Link to comment Share on other sites More sharing options...
deknoinarak Posted November 28, 2023 Author Share Posted November 28, 2023 My account got renew. I still can't login to the dashboard. It said my password is incorrect. I saved the password to my browser and I use the remembered password by that doesn't work neither. So where can I reset my password can I do it without creating new topic? My username is still deknoinarak. Link to comment Share on other sites More sharing options...
Talk Sick Posted November 29, 2023 Share Posted November 29, 2023 This support request is being escalated to our root admins. Link to comment Share on other sites More sharing options...
deknoinarak Posted November 29, 2023 Author Share Posted November 29, 2023 So can you guys reset my password? Link to comment Share on other sites More sharing options...
Talk Sick Posted November 29, 2023 Share Posted November 29, 2023 A root admin will be able to do this, but not at the moment, as they are offline. They will send you an email to reset your password as soon as they can. Your patience is appreciated. Link to comment Share on other sites More sharing options...
deknoinarak Posted November 29, 2023 Author Share Posted November 29, 2023 Okay Thanks. I'm new to resetting password. I'm sorry if I'm a bit impatient. Link to comment Share on other sites More sharing options...
wolstech Posted November 29, 2023 Share Posted November 29, 2023 The password on this account wasn't working because it was partially suspended (our custom stuff showed active but Plesk showed suspended). It looks like the renewal didn't complete yesterday during that Plesk outage. This has been corrected. Please try logging in now using your existing password, and if it still doesn't work, I can send a password reset email. Link to comment Share on other sites More sharing options...
deknoinarak Posted November 29, 2023 Author Share Posted November 29, 2023 Thank you very much. I'm able to login to my account now. Link to comment Share on other sites More sharing options...
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