[HH#248760] Re: HelioHost VPS Upgrade

[HelioHost]

VPS number: 32, VPS ID: 470

Hi,

the IP didn't change, right? When I look at https://heliohost.org/dashboard/ssh/, the IP shown there is the same as before. However, the instance seems to be down.

[user@host ~]$ ssh helio
ssh: connect to host 64.71.153.10 port 53178: No route to host
[user@host ~]$ ssh jonassan@64.71.153.10
ssh: connect to host 64.71.153.10 port 22: No route to host
[user@host ~]$ ping 64.71.153.10
PING 64.71.153.10 (64.71.153.10) 56(84) bytes of data.
From 184.104.198.214 icmp_seq=1 Destination Host Unreachable
From 184.104.198.214 icmp_seq=2 Destination Host Unreachable
From 184.104.198.214 icmp_seq=3 Destination Host Unreachable
From 184.104.198.214 icmp_seq=4 Destination Host Unreachable
^C
--- 64.71.153.10 ping statistics ---5 packets transmitted, 0 received, +4 errors, 100% packet loss, time 4053ms

(I had mapped sshd to port 53178, but as per above, neither that, nor attempting port 22 for a password login, nor pinging the IP works.)

The new upgrade flow (https://heliohost.org/dashboard/upgrade/) works like a charm though, so kudos to that.

Jonas

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------- Original Message -------
On Tuesday, October 10th, 2023 at 4:07 AM, HelioHost Support wrote:

> Hello,
>
> We will be powering your VPS off shortly to upgrade it as requested. We estimate the downtime will be 2-3 hours. Let us know if you have any questions. You can reply to this email or contact us on the HelioNet forum listed below.
>
> Thanks,
> HelioHost Support
> https://heliohost.org
> https://helionet.org

[Krydos]

Your VPS was still powered off for the upgrade until a few minutes ago. It turns out the software we use to move VPS around doesn't work on our newest server so it took a little longer than anticipated. Are you able to connect to your VPS now?

[HelioHost]

Yes, all good now. Thank you.

Sent with [Proton Mail](https://proton.me/) secure email.

------- Original Message -------
On Tuesday, October 10th, 2023 at 12:37 PM, HelioHost Support wrote:

> Your VPS was still powered off for the upgrade until a few minutes ago. It turns out the software we use to move VPS around doesn't work on our newest server so it took a little longer than anticipated. Are you able to connect to your VPS now?
>
> You may view the status of your ticket by visiting:
>
> https://helionet.org/index/index.php?showtopic=57262
>
> Thank you,
> HelioHost support
> https://heliohost.org/
> https://helionet.org/