[Solved] Query regarding archived account and password reset

[rmurthy]

Hi,

I had recently been inactive and as a result my account seemed to have been archived. I renewed it but am unable to access the account using my password. I also see only Plesk startup page. Is it that the data unarchival is still in progress or is it like starting from scratch and I will have to reset password to begin with?

Just trying to understand the situation and prepare/plan for next steps. Either way is fine by me.

If it is necessary to reset password as it is not recovered from archive, please send a reset link.

My subdomain is pusuluri.heliohost.org.

Regards,

Ramana Murthy.

[wolstech]

Your account's content is showing now. When you unarchive an account, it's normal for the domains to take up to 2 hours to show your content.

The password not restoring happens sometimes. A link to reset your password has been emailed to you.

[rmurthy]

Thank you for the prompt response. All seems to be in order, other than having to reset password which is just a minor inconvenience.