[Answered] Not receiving all email

[gektek]

Greetings. Since moving my email service to HelioHost I've had a hunch that I am not receiving all of the email I usually do. Today I received a notification from one of the services I use that email from them is in fact not getting through to me. Is there some level of email blocked by default with the setup HelioHost is using? I need to ensure that any and all (spam included) emails are being received by my account. Please assist.

Jacob

[wolstech]

We don't block any email intentionally. I would suggest checking to make sure you don't have any of the email spam filter options turned on for the mailbox, and since you're on Tommy, I would also suggest you verify that the IP addresses you have set in CF for your domains are correct.

Tommy's IP address changed recently. If your domains are set up with an A record using an IP that ends in .77, it's outdated, and will no longer work. The new IP address for your account can be found in Plesk. At least one of your domains is showing a 522 error which suggests you may need to update this. Also verify that the MX record is pointed to tommy2.heliohost.org for each of your domains, and if you're sending email, that SPF and DKIM records are also set up.