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IP Address Changed on Tommy


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Over the past 5 days Tommy's main IP has been getting hit by occasional DDoS attacks. These bursts of traffic can cause our main website, the forums, VPS, and Johnny accounts to be slow or timeout for a bit too. We've been null routing the affected IP as quickly as possible to reduce the downtime for HelioHost services.

If your account is located on Tommy and using our nameservers, ns1.heliohost.org and ns2.heliohost.org, we have moved you to another unaffected IP address to keep your website online. If you're using some external DNS service, such as Cloudflare, we have no way of updating your A record so your website will remain on the IP address that is being targeted by the DDoS and you will see much more downtime. If you contact support we can manually move your account to another IP, and you can update your DNS settings yourself. Let us know if you have any questions.

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My domains are suddenly displaying Plesk's default missing website page:



I only realized this today. Is it caused by this topic's issue?

They're using ns1.heliohost.org and ns2.heliohost.org

heliohost domain: mathieupadget.heliohost.org

username: mathieu

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