Krydos Posted June 20, 2023 Share Posted June 20, 2023 Over the past 5 days Tommy's main IP has been getting hit by occasional DDoS attacks. These bursts of traffic can cause our main website, the forums, VPS, and Johnny accounts to be slow or timeout for a bit too. We've been null routing the affected 65.19.141.77 IP as quickly as possible to reduce the downtime for HelioHost services. If your account is located on Tommy and using our nameservers, ns1.heliohost.org and ns2.heliohost.org, we have moved you to another unaffected IP address to keep your website online. If you're using some external DNS service, such as Cloudflare, we have no way of updating your A record so your website will remain on the IP address that is being targeted by the DDoS and you will see much more downtime. If you contact support we can manually move your account to another IP, and you can update your DNS settings yourself. Let us know if you have any questions. 1 Link to comment Share on other sites More sharing options...
gsakola Posted June 21, 2023 Share Posted June 21, 2023 Hi there my domain www.gsakola.com is pointed towards ns1.heliohost.org and ns2.heliohost.org username : ansaraf heliohost domain : gsakola.heliohost.org how do I update new IP Address Link to comment Share on other sites More sharing options...
Krydos Posted June 21, 2023 Author Share Posted June 21, 2023 56 minutes ago, gsakola said: my domain www.gsakola.com Fixed. Link to comment Share on other sites More sharing options...
gsakola Posted June 21, 2023 Share Posted June 21, 2023 Thanks Link to comment Share on other sites More sharing options...
Mathieu Posted June 26, 2023 Share Posted June 26, 2023 Hi. My domains are suddenly displaying Plesk's default missing website page: mathieupadget.com mathieupadget.me I only realized this today. Is it caused by this topic's issue? They're using ns1.heliohost.org and ns2.heliohost.org heliohost domain: mathieupadget.heliohost.org username: mathieu Link to comment Share on other sites More sharing options...
Krydos Posted June 26, 2023 Author Share Posted June 26, 2023 6 hours ago, Mathieu said: mathieupadget.com mathieupadget.me Fixed. Link to comment Share on other sites More sharing options...
kcyan Posted July 5, 2023 Share Posted July 5, 2023 Hi Krydos, Same problem with my domains. Username: kcyan Heliohost domain: kcyan.heliohost.org Domain alias: kcyan.ml Please help. Thanks a lot! Link to comment Share on other sites More sharing options...
Krydos Posted July 5, 2023 Author Share Posted July 5, 2023 7 hours ago, kcyan said: Heliohost domain: kcyan.heliohost.org Domain alias: kcyan.ml Fixed. Link to comment Share on other sites More sharing options...
wesolee Posted July 24, 2023 Share Posted July 24, 2023 My domain is popnow.heliohost.us It's still showing the original IP on my plesk page. Unable to connect with FTP. Link to comment Share on other sites More sharing options...
Krydos Posted July 25, 2023 Author Share Posted July 25, 2023 19 hours ago, wesolee said: popnow.heliohost.us You'll be moved to a new IP in the next few hours. Changing the IP of thousands of accounts takes quite a while. Link to comment Share on other sites More sharing options...
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